Trisha Bohn
Clearwater,FL
Summary
History includes maintaining unit readiness by utilizing successful training techniques. Adept at keeping equipment working properly through regular maintenance, keeping personnel safe and implementing detailed tactical plans for convoy movements. Well-qualified Motor Transport Operator with [2] years of experience in the U.S. Marine Corps. Proficient in managing the movement of equipment, supplies and personnel through convoys. Successful leader and problem-solver with an organized and diligent approach. Expert Driver comfortable lifting up to 1,000 pounds, operating loading equipment and managing loads. Record of success in meeting delivery schedules and satisfying clients. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Experienced working in both accounting-focused and general office settings. Dedicated to conforming with internal policies and standards. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
Work History
Motor Transport Operator
Marine Corps
Jacksonville, NC
06.2021 - Current
- Performed daily vehicle maintenance by checking fluid levels, tire wear and brake integrity.
- Operated all-wheel vehicles and equipment over variety of terrain and roadways for support of combat operations.
- Managed loading, transportation and cargo loading
- Stayed current on tactical planning and defensive strategies.
- Planned routes based on local laws, weather conditions, time constraints and terrain.
- Maintained safety and security of cargo, personnel and equipment in convoy.
- Completed routine inspections and daily preventive maintenance services.
- Notified supervisors of defects, vehicle damage or traffic violations.
- Secured cargo against inclement weather, pilferage and possible damage.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Worked well with dispatchers to communicate route and schedule changes.
- Obtained signatures needed to complete and process paperwork.
- Inspected vehicle and personally handled routine upkeep.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Maintained safe driving habits to protect property and general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Aided senior leadership during executive decision-making process, generating daily logistics and productivity records.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Performed [Timeframe] inspections and completed vehicle repairs.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed unexpected emergencies and route changes with calm and professionalism.
Bookkeeper
Blue Beacon Truck Wash
Cuba, MO
10.2020 - 11.2021
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Processed payroll, numerous electronic deposits and employee pay adjustments.
- Maintained sales records with payment details and invoices.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Processed documents within anticipated timeframes to assist senior leadership.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Handled bi-weekly payroll services for [Number] employees.
- Assessed estimated income, expenses and historical budgets to coordinate budget information.
- Suggested key operational changes to improve performance.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed bookkeeping and accounting consulting services.
- Classified and summarized financial data to compile and enter in financial records
Coffee Hostess
Flying J Travel Center
Sullivan, MO
06.2020 - 12.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Greeted guests with pleasant smile and superior customer service.
- Gave details on coffee blends and preparation descriptions to customers.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Educated customers on beverage menu items and provided samples of daily brews.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Established and adjusted ordering parameters to manage inventory.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
Hostess
Cracker Barrel
Sullivan, MO
08.2018 - 06.2020
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Retail Sales Associate
Cracker Barrel
Sullivan, MO
08.2018 - 06.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Exchanged merchandise for customers and accepted returns.
- Recommended merchandise to customers based on needs and preferences.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
Server and to Go Server
Cracker Barrel
Sullivan, MO
08.2018 - 06.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered phones promptly to record and confirm reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
High School Diploma -
Sullivan High School
Sullivan, MO06.2020
Skills
- Equipment Accountability
- Mobility Assistance
- Upload and Download Exercises
- Equipment Inspection
- Vehicle Operation
- Communication Management
- Unit Readiness
- Operating Vehicles
- Logistical Convoys
- Preventive Maintenance
- Vehicle Maintenance
- Managing Safety
- Inspecting Vehicles
- Customer Service
- Cleaning and Sanitation
- Sales and Marketing
- Table Setting Arrangements
- Beverage Preparation
- Effective Customer Upselling
- Food Station Setup
- Payment Processing
- Performance Improvement
- Food Running
- Food Production
- Price Memorization
- Check Payment Processing
- Menu Memorization
- Server Support
- High-Volume Dining
- Guest Relations
- Reservation Coordination
- Complaint Handling
- Food Inspection
- Menu Presentation
- Guest Seating
- Reservations Management
- Business Development
- Project Management
- Payroll Administration
- Inventory Tracking
- Financial Recordkeeping
- Quickbooks
- Account Reconciliation
- Customer Relations
- Financial Management
- Bookkeeping Software
- General Ledger Entries
- Data Analysis and Research
- Bank Statement Reconciliation
- Accounts Receivable
- Spreadsheet Tracking
- Accounting Operations Management
- Quality Assurance
- Coffee Grinding
- Quality Standards
- Customer Experience Management
- Display Maintenance
- Professional Demeanor
- Inventory Management
- Safe Food Handling Practices
- Espresso Machine Operations
- Speedy and Efficient
- Retail Management
- Safe Food Handling
- Tea Expertise
- Exceptional Customer Service
- Opening and Closing Duties
- Team Player
- Product Displays
- New Hire Training
- Team Leadership
Accomplishments
- Promoted from Feb 25 2022 to [PFC], in less than 12-months.
- Promoted from Oct 1 2022 to Lcpl
- MC Records Management Certification (July2022-Sep2022)
- Fuel Transfer Tank Trucks Certification(Apr2023-A2023)
- Vehicle Refueling Certification(Apr
- Cyber Security Awareness Certification (Jun2022-Jun2030)
- LVSR Licensed (Jun2022-Jun2030)
- MTVR Licensed (Jun2022-Jun2030)
- MKR/AMKR18 Licensed (Jun2022-Jun2030)
- AIRBRAKES Licensed (Jun2022-June2030)
Additional Information
- One of the most challenging life changes anyone will go through is leaving the Military, and leaving friends you've served with might be one of the challenges. The labor and demands that are instilled with our effective training have helped me to navigate specific, measurable, achievable, realistic and timely leadership skills. The experience I inquired before the Marine Corps have helped me to establish pathways to gain more skills in hospitality, communication, leadership, integrity, grit, logistical over view, and hard work.
Timeline
Motor Transport Operator
Marine Corps
06.2021 - Current
Bookkeeper
Blue Beacon Truck Wash
10.2020 - 11.2021
Coffee Hostess
Flying J Travel Center
06.2020 - 12.2020
Hostess
Cracker Barrel
08.2018 - 06.2020
Retail Sales Associate
Cracker Barrel
08.2018 - 06.2020
Server and to Go Server
Cracker Barrel
08.2018 - 06.2020
High School Diploma -
Sullivan High School
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