Trisha Boron

Pataskala,Ohio

Summary

Hardworking employee with more than 13 years experience in customer service environments. Strong oral and telecommunication skills.

The Ohio State University

Columbus, OH

08.1996 - 02.2000

Sarnova

Dublin, Ohio

09.2014 - 11.2024

Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Consumer Credit & Debt Cnslng

Columbus, Ohio

09.2009 - 06.2014

Answered over [Number] customer communications per day via telephone, email and web chat.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Applied effective time management techniques to meet tight deadlines.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.

Discover Card

New Albany, Ohio

09.2001 - 03.2009

Responded to customer requests for products, services, and company information.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded proactively and positively to rapid change.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promptly responded to inquiries and requests from prospective customers.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.

years of post-secondary education

years of professional experience