Trisha Brewer
Walled Lake,MI
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working effectively unsupervised and rapidly acquiring new skills.
Overview
11
11
years of professional experience
Work History
Customer Training Consultant
Asgard Software
04.2022 - Current
- Immediately responded to incoming calls and emails, providing frontline customer support or assistance with product and service questions, concerns, and enhancement requests.
- Collaborated to enhance onboarding practices and deliver extensive software, customer relations, process workflow, and application management training.
- Achieved exceptional levels of customer satisfaction by addressing over 100 inquiries daily utilizing FreshDesk, Zingle, and RingCentral.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with numerous departments to provide solutions that meet customer needs on all levels.
- Employed active listening skills to determine client necessities and precisely inputted data onto electronic platforms.
Special Needs Caregiver
MORC
, Michigan
11.2013 - 06.2023
- Managed patient transportation arrangements, ensuring timely arrivals at doctors' offices and completing necessary errands.
- Analyzed the development of clients in attaining established annual and quarterly goals.
- Facilitated effective communication among clients, guardians, and medical professionals through verbal and written methods.
- Engaged clients in social networks and communities to enhance their health and growth.
- Facilitated smooth client interactions through the use of communication aids.
- Analyzed patient performance to identify areas for improvement and provided recommendations for care plan goal adjustments, facilitating individual progression.
Special Education Paraprofessional
Walled Lake Schools
02.2017 - 01.2022
- Supported teacher efforts by assisting with classroom operations and document organization to uphold a conducive learning setting.
- Effectively collaborated with diverse students by offering personalized guidance on accessing educational resources based on their aspirations, allowing them to navigate the education system successfully.
- Provided tailored educational, behavioral, and emotional guidance, resulting in positive student development.
- Constructed educational handouts that matched with given course modules, designed for presentation in one-on-one or team settings.
- Cultivated an optimal learning environment by organizing visual aids, equipment, and classroom displays for effective lesson delivery.
- Assisted lead teacher in addressing pertinent issues by documenting student behaviors, interventions, and outcomes.
- Conducted district-level professional development workshops for over 100 teachers, with a focus on disabilities and promoting inclusivity.
Kindergarten Teacher
Ferndale Public Schools
Ferndale, MI
06.2021 - 08.2021
- Developed and presented educational materials, coordinated curriculum implementation, and utilized data evaluation to design personalized study programs focused on improving students' academic growth.
- Crafted an environment that promotes children's well-being through evidence-based approaches to education and mental wellness.
- Partnered with faculty and staff to foster a culture of high-quality education, prioritize the welfare of the school community, and advance shared goals.
- Conducted informative workshops highlighting the importance of IEP goals, data tracking, and disabilities to enhance professional development amongst all school personnel.
Education
Bachelor of Arts - Elementary Education/Cognitive Impairment
Wayne State University
Detroit, MIAffiliations
- Team Walled Lake Special Olympics Coordinator, 2018-present.
Timeline
Customer Training Consultant
Asgard Software
04.2022 - Current
Kindergarten Teacher
Ferndale Public Schools
06.2021 - 08.2021
Special Education Paraprofessional
Walled Lake Schools
02.2017 - 01.2022
Special Needs Caregiver
MORC
11.2013 - 06.2023
Bachelor of Arts - Elementary Education/Cognitive Impairment
Wayne State University