Joe L. Hays Jr.
Brewster
Summary
Dynamic and dedicated retired professional with extensive experience at Washington State Parks and Recreation, excelling in emergency response and customer service. Proven track record in enhancing visitor satisfaction and park safety through effective hazard assessment and conflict resolution. Committed to maintaining high standards of professionalism and operational efficiency in park management.
Overview
48
48
years of professional experience
Work History
Senior Park Aide/EMT-I
Washington State Parks and Recreation
09.2020 - 10.2021
- Maintained accurate records of daily activities, incidents, and visitor interactions for review by management.
- Addressed visitor concerns promptly and professionally, maintaining a high level of satisfaction among guests.
- Collaborated with other departments to coordinate maintenance projects and minimize disruptions to park visitors.
- Improved park safety by conducting regular inspections of trails, playgrounds, and other amenities.
- Enhanced visitor experience by providing exceptional customer service and maintaining park facilities.
- Assessed potential hazards within the park environment and implemented corrective measures where necessary.
- Managed inventory of supplies and equipment, ensuring timely repairs or replacements as needed.
- Evaluated emergency situations quickly; provided timely responses with appropriate resources when needed.
- Enforced rules and regulations throughout the property, ensuring a safe environment for all patrons.
- Participated in development and implementation of fire management plans.
- Closely monitored campers and campgrounds for behavioral and safety issues, initiating prompt and professional response to problem situations.
- Minimized complications from traumatic injuries by performing rapid assessments, applying splints or bandages as required.
Senior Park Aide
Alta Lake State Park
03.2018 - 09.2019
- Managed inventory of supplies and equipment, ensuring timely repairs or replacements as needed.
- Addressed visitor concerns promptly and professionally, maintaining a high level of satisfaction among guests.
- Streamlined operations for efficient staff scheduling and resource allocation.
- Maintained accurate records of daily activities, incidents, and visitor interactions for review by management.
- Enforced rules and regulations throughout the property, ensuring a safe environment for all patrons.
- Improved park safety by conducting regular inspections of trails, playgrounds, and other amenities.
- Enhanced visitor experience by providing exceptional customer service and maintaining park facilities.
Lance Corporal
United States Marine Corps
09.1973 - 06.1975
Education
Bachelors Degree in Structural Engineering - Structural Engineering
University of Hartford
West Hartford, CTSkills
- Emergency response
- Equipment maintenance
- Customer service
- Rules enforcement
- Project coordination
- Hazard assessment
- Facility maintenance
- Conflict resolution
- Public safety
- Outdoor skills
- Park management
- Visitor services
- Multitasking capacity
- Teamwork
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Machine maintenance
- Self motivation
- Professionalism
- Public relations skills
- Professional demeanor
- Public safety and security
- Campground policies
Timeline
Senior Park Aide/EMT-I
Washington State Parks and Recreation
09.2020 - 10.2021
Senior Park Aide
Alta Lake State Park
03.2018 - 09.2019
Lance Corporal
United States Marine Corps
09.1973 - 06.1975
Bachelors Degree in Structural Engineering - Structural Engineering
University of Hartford