Trisha Chance

Administrative Assistant

Concerned Inc

06.2015 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Created and maintained databases to track and record customer data.
Assisted development and implementation of new administrative procedures.
Developed strategies to streamline and improve office procedures.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Volunteered to help with special projects of varying degrees of complexity.
Worked with multiple departments to check proper billing information.
Prepared and submitted monthly billing reports to management for financial overview.
Researched and resolved billing discrepancies to enable accurate billing.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Generated monthly invoices for customers in multiple formats to provide transparency.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.