Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trisha Crooks

Springboro,OH

Summary

Empathetic Resident Care Associate passionate about supporting patients by delivering high-quality care and friendly companionship. Collaborating with interdisciplinary teams to execute individualized care plans and achieve positive patient outcomes. Excellent communication skills across all levels of organization.

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

19
19
years of professional experience

Work History

Certified Resident Care Associate

Trilogy Health Services
Louisville, Kentucky
08.2023 - Current
  • Assisted residents with activities of daily living, such as bathing, dressing, grooming and mobility.
  • Conducted assessments of resident's health status and reported changes to the supervisor.
  • Observed and documented changes in physical or mental condition of residents.
  • Performed light housekeeping duties for assigned residents' rooms, including laundry services.
  • Provided emotional support to residents and families during difficult times.
  • Maintained accurate records regarding resident care, documenting all pertinent information in an organized manner.
  • Developed therapeutic relationships with each resident through active listening, positive reinforcement and validation techniques.
  • Collaborated with interdisciplinary team members to develop individualized plans of care that met the needs of each resident.
  • Responded promptly to any emergency situations that arose within the facility.

State Tested Nursing Assistant

Optimized Senior Living
Lebanon, OH
08.2022 - 09.2023
  • Assisted patients with daily activities such as bathing, dressing, grooming and toileting.
  • Provided compassionate care to individuals in need of assistance.
  • Participated in interdisciplinary team meetings regarding patient progress and plan of care updates.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Answered signal lights, bells or intercom systems to determine resident needs.

State Tested Nursing Assistant

Garden Manor Nursing Facility
Middletown, OH
08.2015 - 05.2021
  • Assisted patients with daily activities such as bathing, dressing, grooming and toileting.
  • Provided compassionate care to individuals in need of assistance.
  • Maintained a clean and safe environment for patients by performing light housekeeping duties.
  • Reported any changes in the patient's condition to the nurse supervisor or physician.
  • Educated family members on topics related to patient care, safety measures and nutrition guidelines.
  • Participated in interdisciplinary team meetings regarding patient progress and plan of care updates.

Customer Care Representative II

Anthem
Mason, OH
02.2006 - 06.2010
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships of trust through open communication with customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.

Education

High School Diploma -

Lemon Monroe High School
Monroe, Ohio
06-1992

Some College (No Degree) - Nursing Practice

University of Cincinnati
Cincinnati, OH

Skills

  • Vital signs monitoring
  • Dementia Care
  • Recreational Activities
  • Diabetes management
  • Compassionate Caregiving
  • Feeding Assistance
  • Customer Service
  • Data Entry
  • Customer Relations

Accomplishments

  • Optimized Senior Living Employee of the Month twice
  • Promoted to team leader at Optimized Senior Living
  • I have won 6 separate awards through a stars recognition program at Trilogy Health Services

Timeline

Certified Resident Care Associate

Trilogy Health Services
08.2023 - Current

State Tested Nursing Assistant

Optimized Senior Living
08.2022 - 09.2023

State Tested Nursing Assistant

Garden Manor Nursing Facility
08.2015 - 05.2021

Customer Care Representative II

Anthem
02.2006 - 06.2010

High School Diploma -

Lemon Monroe High School

Some College (No Degree) - Nursing Practice

University of Cincinnati

Similar Profiles

CREATE PROFILE
Trisha Crooks