Summary
Overview
Work History
Education
Skills
reading
Timeline
Cashier

Trisha Dias

Orlando,Florida

Summary

Dynamic and reliable professional with a proven track record at Walmart, excelling in customer service and cash handling. Expert in resolving customer issues, enhancing satisfaction, and driving sales through excellent communication and empathy. Demonstrated ability to manage high-stress situations, ensuring customer loyalty and repeat business.

Overview

1
1
year of professional experience

Work History

Cashier

Walmart
01.2019 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.

Customer Service Representative

Call Center
02.2018 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

East River High School
Orlando, FL

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Written and verbal communication
  • Cash register systems
  • Payment Processing
  • Refunds and exchanges
  • Refund handling
  • ID Verification

reading

Reading relaxes me. I find it very good with my mental health. When you read a book, depending on what the book is, you learn new things. 

I like certain books. I read books that I cant stop reading. You want to make sure you keep reading to find out what's going on. Thats why i like reading.. 

Timeline

Cashier

Walmart
01.2019 - 05.2019

Customer Service Representative

Call Center
02.2018 - 09.2018

East River High School

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Trisha Dias