Trisha Duhart
Pahrump,NV
Summary
Experienced, dynamic, and results-oriented manager with a proven track record in team building, leadership, and employee motivation. Skilled in fostering strong customer relationships and driving business success through strategic decision-making and sound judgment. Dedicated to enhancing employee engagement and performance through effective training, monitoring, and morale-building techniques.
Overview
2
2
years of professional experience
Work History
Supervisor of Call Center
Valley Electric Association
2023.08 - Current
- Met cooperative call guidelines for service levels, call processing and productivity.
- Sought out extra training opportunities to enhance member relationship management abilities.
- Trained staff on operating procedures
- Coached Employees to optimize performance and motivate toward more efficient work.
- Supervised 4 Call Center Representatives in providing excellent member service to callers requiring assistance for electric and broadband issues.
- Developed process controls and metrics for daily management of call center.
Lead Call Center Representative
Valley Electric Association
2023.03 - 2023.08
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Sought ways to improve processes for efficiency.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop Call Center tasks and procedures
Call Center Representative
Valley Electric Association
2022.08 - 2023.03
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed member account discrepancies and concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - Business Management And Supervision
Great Basin College
Elko, NV11.2025
Associate of Applied Science - Business Administration And Management
Great Basin College
Elko, NV07.2024
Skills
- Member Support
- Cross-Functional Collaboration
- Training and Development
- Strong Analytical and Problem-Solving Skills
- Task Delegation
- Talent Allocation
- Staff Motivation
Timeline
Supervisor of Call Center
Valley Electric Association
2023.08 - Current
Lead Call Center Representative
Valley Electric Association
2023.03 - 2023.08
Call Center Representative
Valley Electric Association
2022.08 - 2023.03
Bachelor of Science - Business Management And Supervision
Great Basin College
Associate of Applied Science - Business Administration And Management
Great Basin College
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