Summary
Overview
Work History
Education
Skills
Timeline
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Trisha Duhart

Pahrump,NV

Summary

Experienced, dynamic, and results-oriented manager with a proven track record in team building, leadership, and employee motivation. Skilled in fostering strong customer relationships and driving business success through strategic decision-making and sound judgment. Dedicated to enhancing employee engagement and performance through effective training, monitoring, and morale-building techniques.

Overview

2
2
years of professional experience

Work History

Supervisor of Call Center

Valley Electric Association
08.2023 - Current
  • Met cooperative call guidelines for service levels, call processing and productivity.
  • Sought out extra training opportunities to enhance member relationship management abilities.
  • Trained staff on operating procedures
  • Coached Employees to optimize performance and motivate toward more efficient work.
  • Supervised 4 Call Center Representatives in providing excellent member service to callers requiring assistance for electric and broadband issues.
  • Developed process controls and metrics for daily management of call center.

Lead Call Center Representative

Valley Electric Association
03.2023 - 08.2023
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Sought ways to improve processes for efficiency.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Created and maintained detailed database to develop Call Center tasks and procedures

Call Center Representative

Valley Electric Association
08.2022 - 03.2023
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Addressed member account discrepancies and concerns.
    • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Bachelor of Science - Business Management And Supervision

Great Basin College
Elko, NV
11.2025

Associate of Applied Science - Business Administration And Management

Great Basin College
Elko, NV
07.2024

Skills

  • Member Support
  • Cross-Functional Collaboration
  • Training and Development
  • Strong Analytical and Problem-Solving Skills
  • Task Delegation
  • Talent Allocation
  • Staff Motivation

Timeline

Supervisor of Call Center

Valley Electric Association
08.2023 - Current

Lead Call Center Representative

Valley Electric Association
03.2023 - 08.2023

Call Center Representative

Valley Electric Association
08.2022 - 03.2023

Bachelor of Science - Business Management And Supervision

Great Basin College

Associate of Applied Science - Business Administration And Management

Great Basin College
Trisha Duhart