Trisha Dyal
Rock Island,IL
Summary
Outgoing and organized individual offering and enhancing solid education, internship, power volunteering, and Fortune 100 experience in the hospital and healthcare industry.
- Project Management: Direct community and professional projects with teams of 3-13. Collaboratively aid operations.
- Customer Service: Leverage creative, respectful approaches. Recruit, engage, and actualize even challenging clients.
- Communication Abilities: Very effective verbally and in writing. Devise key staff and volunteer training and materials.
Overview
7
7
years of professional experience
Work History
Administrative Assistant - CLPPP
MICHIGAN PUBLIC HEALTH INSTITUTE/STATE OF MICHIGAN
01.2022 - Current
- Supporting local health departments to combat lead in homes of Michigan communities by providing educational materials, grant monies, training, technical support, and more
- Record Review: Auditing records for reimbursement from nurse case managers across State, verifying over 5,000 blood lead level venous test results
- Scheduling: Scheduled training, hosted Zoom and Microsoft team meetings
- Tracking: Kept team on track to meet strategic plan for unit, in addition to tracking Grantee quarterly reports, and reviewing Grantee annual work plans
- Technical Support: Answered questions about documentation in State computer systems, local resources for Nurse Case Management, abatement, and remediation for homes.
Health Information Management Processor
ATOS / MCLAREN
07.2019 - 01.2022
- Ensure accuracy of medical records, reports, and legal documents based on laws, regulations, and policies for Fortune 100 IT company valued at $12B
- Audit office records, including case records and summaries, and correspondence
- Efficiently process birth certificates
- Update coding and billing
- Handle releases of information
- Maintain confidentiality/privacy
- Record Review Accurately audit over 300 medical records daily
- Training: Onboarded 5-10 new hires on computer skills, phone etiquette, and time management
- Extra Mile: Volunteered to deliver and obtain critical insurance paperwork for family with newborn at their home.
- Recruiter MSU Study: For Early Hearing Study – Funded by National Institute of Health (NIH)
- Recruited and screened participants study of those with siblings diagnosed with Autism Spectrum Disorders
- Customer Recruitment: Networked and secured 30 extra participants.
Customer Service Specialist/Assistant Manager & Executive Assistant
DAVENPORT UNIVERSITY
12.2016 - 07.2019
- Supported office operations for Executive Campus Director at private college with 5K+ while enrolled
- Oversaw operation of Welcome Desk, and managed student employees
- Administrative Support: Assisted up to 15 Admissions, Advising, and other faculty and staff
- Scheduling: Scheduled weekly advisor meetings for 150
- Booked and coordinated all campus events and campus venues
- Management: Managed scheduling, approved timesheets, and time off
- Worked to creatively solve issues as needed
- Mentored student employees and maintained employee goals and evaluations in Success Factors.
Medical Case Management Intern
Access Of West Michigan
09.2018 - 12.2018
- NOW Pantry
- Assisted Manager with planning and facilitating weekly meetings for 15 staff and volunteers
- Collaborated with team to provide equity in clean healthy foods by research, and food pantries
- Worked with local healthcare providers to establish nutritional diet plans that included fresh foods specific to the needs of the individuals in the program
- Marketing: Researched trends and brainstormed strategies to advance NOW program
- Health Management: Oversaw care for 6 individuals who had cardiovascular disease and diabetes through nutritional management.
Education
Masters of Management - Business Management
Davenport University
Lansing08.2020
B.S - Medical Management
Davenport University
2018
Skills
- EMS
- Cerner
- Power Chart
- MS Office
- Google Docs
- PointClickCare
- EMS
- Power Chart
- Adobe Suites
- Infographic Design
- Customer Service
- Advanced MS Office Suite Knowledge
- Adobe Suites
- Infographic Design
- Customer Service
- Advanced MS Office Suite Knowledge
- Adobe Suites
- Infographic Design
- Customer Service
- Advanced MS Office Suite Knowledge
Affiliations
Active member at Davenport University in: College of Health Professions Association National Society of Leadership and Success – Executive Board Business Professionals of America – President, Local Chapter Student Government Association – Vice President
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Administrative Assistant - CLPPP
MICHIGAN PUBLIC HEALTH INSTITUTE/STATE OF MICHIGAN
01.2022 - Current
Health Information Management Processor
ATOS / MCLAREN
07.2019 - 01.2022
Medical Case Management Intern
Access Of West Michigan
09.2018 - 12.2018
Customer Service Specialist/Assistant Manager & Executive Assistant
DAVENPORT UNIVERSITY
12.2016 - 07.2019
Masters of Management - Business Management
Davenport University
B.S - Medical Management
Davenport University
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