Terry Kester
Coos Bay,OR
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
The Mill Casino Hotel & RV Park
Coos Bay, OR
08.2007 - Current
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Built relations with guests to retain loyal guests.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations and protocols. Developed & implemented strategies to enhance team performance.
- Worked in cooperation with front and back of house staff to ensure smooth operations & guest expectations.
- Maximized service levels through hands-on leadership.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
- Oversaw FOH restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback. Produced detailed documentation of issues.
- Assessed operational performance to maintain compliance with company and industry standards.
- Optimized profits by controlling labor costs based on forecasting of guest count daily. Inventory cost by ordering correct amount of food & products.
- Assisted expo in finishing touches of meals for customers according to establishment expectations
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times. I covered all missing shifts & positions as needed.
- Assigned duties and shifts to restaurant staff according to workload requirements outside regular server side work.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences. Basic wine Knowledge.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory. Did inventory for FOH.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods. Assisted expo with all products & filled in for expo as needed.
Kester's Cake Decorating Supplies & Custom Cakes
Owners
Stockton
06.1995 - 04.2007
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Conducted one-on-one consultations with customers regarding their custom order requests.
- Instructed students in the use of various tools, such as pastry bags, icing tips, fondant cutters.
- Organized weekly classes with up to 12 students per session, 3 levels of classes taught for 4 weeks each
- Created a variety of decorations, including flowers, figurines, and other intricate details.
- Developed creative cake designs for customers based on their requests and preferences.
- Planned special events related to cake decorating such as competitions or workshops.
- Handled cash, credit card and check transactions, accounting, ledgers, all accounting for shop
- Invested time and monitory means, pride of ownership, respecting other businesses
- continuously learning and creating as industry grows: technologies, designs, strategies, business plans
Education
Entrepreneurship Accounting
City College
01-2006
Skills
- 29 years experience in food & beverage facilities: Restaurant, bar, cafe, bakery, banquet & buffet Hospitality, travel & gambling environments
- Experienced in POS systems: micro & agilysis Proficient in SWS, purchasing system applicant Pro for hiring employees Paylocity for hours and labor budget of employees Microsoft platform basics
- communication, motivating, multi tasking, professional, straight forward, resolving conflicts, positive, teaching, versatile, analytical
- Assisting & creating in Menu development Rolling out new programs
Certification
- OLCC
- Food Handler
- Safe Serve
Accomplishments
- Supervisor of the year 2019
Timeline
Restaurant Supervisor
The Mill Casino Hotel & RV Park
08.2007 - Current
Kester's Cake Decorating Supplies & Custom Cakes
Owners
06.1995 - 04.2007
Entrepreneurship Accounting
City College
- OLCC
- Food Handler
- Safe Serve
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