Trisha Gandler
Brooklyn,NY
Summary
Client Services professional with proven expertise in building strong client relationships and delivering impactful solutions. Skilled in communication, problem-solving, and adapting to changing needs. Strong focus on team collaboration and achieving results, ensuring reliable support and seamless service delivery. Adept at managing multiple priorities and consistently meeting client expectations.
Overview
7
7
years of professional experience
Work History
Customer Experience Coordinator
Veterinary Emergency Group
01.2024 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Delivered exceptional client service by creating a welcoming, informative, and compassionate experience.
- Resolved client concerns promptly, customizing service solutions to individual needs.
- Managed communication with external practices and clients via phone and email.
- Ensured smooth check-in/out processes and guided clients through financial options with discretion.
- Provided education and emotional support for clients navigating difficult decisions.
Client Service Assistant
BondVet
09.2022 - Current
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Efficiently resolved client issues by liaising with appropriate departments and following up until a satisfactory solution was reached.
- Supported the onboarding of new clients by assisting with account setup procedures and ensuring smooth transitions.
- Developed strong relationships with clients, resulting in increased trust and long-term business partnerships.
- Fostered positive client relationships by ensuring consistent, compassionate service.
- Supported client inquiries on services and products, and followed up for satisfaction.
- Collected and documented client feedback to support quality improvement efforts.
Client Service Assistant/Kennel Supervisor
Noahs Ark Veterinary Practice
09.2019 - 09.2022
- Monitored client feedback regularly, using insights gained to enhance service quality continually.
- Served as a key liaison between clients and the care team, ensuring clear communication and service excellence.
- Managed appointment flow, client intake, and check-out to maintain an efficient and warm environment.
- Assisted in client education on treatment plans and financial options with sensitivity and discretion.
- Continuously improved service by gathering feedback and optimizing customer flow and satisfaction.
Volunteer Experience Discovery Guide -NYA
New York Aquarium
06.2018 - 09.2020
- Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
- Supported educational programming by designing interactive activities for school groups and families.
- Improved visitor retention rates by offering personalized recommendations based on interests expressed during interactions.
- Served as an ambassador for the institution at external events, representing the brand positively and increasing public awareness of offerings.
Education
High School Diploma -
Professional Pathways Highschool
Brooklyn, NY06-2019
No Degree - Liberal Arts
Kingsborough Community College
Brooklyn, NYSkills
- Client relationship building
- Client retention strategies
- Strong interpersonal skills
- Cross-functional coordination
- Complaint handling
- Customer service
- Problem-solving skills
- Phone etiquette
Timeline
Customer Experience Coordinator
Veterinary Emergency Group
01.2024 - Current
Client Service Assistant
BondVet
09.2022 - Current
Client Service Assistant/Kennel Supervisor
Noahs Ark Veterinary Practice
09.2019 - 09.2022
Volunteer Experience Discovery Guide -NYA
New York Aquarium
06.2018 - 09.2020
High School Diploma -
Professional Pathways Highschool
No Degree - Liberal Arts
Kingsborough Community College
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