Summary
Overview
Work History
Education
Skills
Emailaddress
Timeline
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Trisha Grim

Orlando,FL

Summary

Efficient, accurate and detail-oriented who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Capable of contributing to team projects while demonstrating individual leadership and success in data entry, management and administrative support. Versatile and hardworking driven to improve productivity and customer relations with attention to detail and a professional demeanor.

Overview

21
21
years of professional experience

Work History

SENIOR CONSUMER EXPERIENCE

Advent Health Orlando
Orlando, FL
10.2023 - Current
  • Participated in professional development opportunities related to student success initiatives.
  • Collaborated with faculty members to ensure that student needs were addressed in a timely manner.
  • Maintained accurate records of mentee interactions and achievements.
  • Conducted one-on-one meetings with mentees to discuss progress and identify areas for improvement.
  • Encouraged students to become active participants in their own learning process by providing them with strategies for success.
  • Organized campus events to introduce new students to faculty, staff, and other resources available at the university.
  • Facilitated group workshops on topics such as time management, study skills, and career exploration.
  • Developed relationships with community partners to provide additional support services for first-year students.
  • Assisted in the development and implementation of programs to support first-year students' transition into college.
  • Engaged consistently with mentees through designated contact points using various methods.
  • Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
  • Established and maintained strong, trust-based relationships with all mentees, fostering a supportive and positive environment.
  • Promoted the importance of networking, introducing mentees to professional contacts and industry events.
  • Developed and implemented personalized mentoring programs for mentees, focusing on career development and personal growth.
  • Engaged in continuous learning to stay updated on mentoring techniques, educational trends, and industry developments.
  • Conducted effective conflict resolution sessions between mentees, promoting understanding and cooperation.

SENIOR CUSTOMER SERVICE REP

PERFORMANCE FOOD SERVICE
Orlando, FL
04.2022 - 10.2023
  • Tracked orders through shipping companies' websites until they reached their destination.
  • Analyzed customer data to identify opportunities for upselling services.
  • Managed incoming calls from customers while providing exceptional service.
  • Ensured compliance with applicable laws and regulations related to customer service.
  • Evaluated team performance metrics against established standards on a regular basis.
  • Resolved escalated customer complaints in a timely manner.
  • Assisted in developing strategies to improve the overall customer experience.
  • Conducted customer service training for new hires.
  • Responded promptly to inquiries from customers about products or services.
  • Followed up with customers after purchases to ensure satisfaction.
  • Collaborated with other departments such as Sales, Marketing, and Technical Support.
  • Provided technical support to customers via phone, email and chat.
  • Provided product information and answered questions regarding features, pricing plans.
  • Maintained accurate records of all customer interactions in CRM system.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Coordinated with suppliers regarding delivery dates, product availability.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Managed processing, scheduling and execution of customer purchase orders.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Monitored customer accounts to track outstanding issues and implement new solutions.
  • Audited customer account information to identify issues and develop solutions.

Account Executive

Carpet and Blinds Beautiful
Orlando, Florida
10.2021 - 03.2022
  • Performed product demos at conferences, meetings, seminars, or other venues as necessary.
  • Attended networking events to build relationships with potential customers.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Developed pricing strategies tailored to individual clients based on their unique needs.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Created marketing materials, including brochures and presentations, to showcase products and services.
  • Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
  • Managed accounts by providing ongoing technical support after the sale was completed.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash and processed credit card transactions.
  • Recruited, hired and trained new hires to optimize profitability.
  • Produced sales documents, finalized deals and filed records.

Sales Agent

INTERNATIONAL RESORT CLUB (BUSINESS LICENSE)
Orlando, Florida
01.2021 - 10.2021
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Created presentations and proposals for prospective clients.
  • Monitored industry news, developments, and trends related to our products and services.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Identified opportunities for cross-selling additional products and services.
  • Maintained accurate records of customer interactions and transactions.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Developed relationships with customers by providing excellent customer service.
  • Negotiated contracts with customers to secure sales deals.
  • Offered product and service consultations and employed upselling techniques.
  • Continuously met sales goals via strategic prospecting.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.

DISPATCH TRANSPORTATION COORDINATOR II

Cox Automotive
Orlando, Florida
07.2020 - 10.2020
  • Assisted with the development of new transportation routes that would reduce overall costs.
  • Ensured compliance with all relevant laws and regulations pertaining to transport operations.
  • Compiled reports detailing performance metrics such as on-time pickups, transit times, and damages incurred during transit.
  • Provided training and guidance on proper loading techniques when necessary to ensure safe handling of goods during transport.
  • Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
  • Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.
  • Prepared documentation such as bills of lading, invoices, customs declarations, insurance certificates.
  • Created transportation plans that optimized cost savings while meeting customer expectations on time delivery.
  • Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
  • Investigated claims raised by customers related to damaged or lost items during transit and took corrective action where needed.
  • Coordinated driver loads and managed dispatch tasks.
  • Communicated with drivers during transit, clearly conveying route updates.
  • Collaborated with other departments to carry out claims process and loss mitigation from accidents.
  • Created daily and weekly delivery window reports utilizing transport data.
  • Coordinated product shipments from point of origin to destination.
  • Kept transportation operations in compliance with company, legal and safety requirements.

Operations Dispatch Supervisor

CORT TRADESHOWS
Orlando, Florida
07.2019 - 03.2020
  • Utilized computer software programs to monitor vehicle locations, arrival times, delays.
  • Analyzed customer complaints and provided appropriate solutions to resolve issues.
  • Organized periodic meetings with staff members to discuss operational concerns.
  • Evaluated current systems and processes, identified areas of improvement, and implemented changes accordingly.
  • Conducted regular training sessions for new employees regarding dispatch operations.
  • Collaborated with other departments to ensure smooth operations across the organization.
  • Created detailed reports on daily operations and presented them to upper management.
  • Developed efficient routing plans for drivers based on customer orders.
  • Reviewed driver logs to verify accuracy of information reported by drivers.
  • Maintained accurate records of vehicle maintenance and fuel consumption levels.
  • Established effective communication links between drivers and managers using two-way radios or cellular phones.
  • Assigned, scheduled and supervised daily activities of personnel engaged in dispatching operations.
  • Coordinated with other departments to ensure timely delivery of goods or services.
  • Provided emergency response information to callers.
  • Created trouble tickets to dispatch to required technicians.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.

Estimating Administrative Assistant

PREFERRED MATERIALS, INC.
Orlando, Florida
08.2018 - 12.2018
  • Inputted data into estimating software programs to generate accurate cost estimates.
  • Processed change orders as requested by clients or management team members.
  • Assisted in creating proposals outlining scope of work required for specific jobs or projects.
  • Assisted estimators in preparing bid packages by gathering relevant data and documentation.
  • Prepared spreadsheets summarizing estimated costs for various projects and tracked actual costs against those estimates.
  • Coordinated with project managers to ensure timely delivery of materials needed for job completion.
  • Maintained an up-to-date database of vendor contacts and their services offered.
  • Monitored progress on ongoing projects to ensure that budget constraints were being met.
  • Created reports detailing labor costs, material costs, overhead expenses, and other associated costs for each estimate.
  • Compiled and maintained records of estimates, invoices, and other related documents.
  • Evaluated supplier quotes to ensure accuracy of pricing information.
  • Reviewed incoming requests for bids and prepared cost estimates accordingly.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

OPERATIONS COORDINATOR/Account Executive

GES ORLANDO
Orlando, Florida
01.2018 - 05.2018
  • Prepared budgets based on projected costs associated with operations.
  • Managed communications between departments to ensure efficient operations.
  • Provided technical support for internal software applications.
  • Sourced vendors for cost-effective materials needed for production.
  • Generated reports detailing performance metrics and progress against goals.
  • Developed strategies for streamlining workflow processes.
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Liaised between customers and management to ensure smooth operations delivery.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Oversaw quality control processes, achieving a XX% improvement in product and service quality.
  • Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Senior Project Manager

WELLS FARGO BANK
Orlando, FL
06.2016 - 02.2017
  • Monitored progress of projects against established timelines and budgets.
  • Identified potential risks associated with projects and developed mitigation strategies.
  • Provided training sessions to staff on new processes or systems related to projects.
  • Resolved conflicts between team members in order to maintain productivity levels.
  • Managed project scope, timeline and budget in alignment with company objectives.
  • Analyzed data from completed projects in order to identify areas for improvement.
  • Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
  • Coordinated resources across multiple departments and teams to ensure successful completion of projects.
  • Implemented process improvement initiatives aimed at increasing efficiency within the organization.
  • Reviewed final results of each project before delivery.
  • Coordinated internal resources and third parties and vendors for the flawless execution of projects.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
  • Managed changes to project scope, project schedule, and project costs using appropriate verification techniques.

Administrative Manager

WELLS FARGO HOME MORTGAGE
Orlando, FL
04.2012 - 06.2016
  • Researched potential vendors to identify cost savings opportunities related to office supplies or services.
  • Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
  • Organized meetings between executives and outside vendors or clients.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
  • Monitored department budgets by tracking expenses against allocated funds.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Analyzed existing workflows within departments in order to identify areas where improvements could be made.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Provided support to departmental managers in the development of project plans and initiatives.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
  • Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
  • Coordinated with managers and departments to interview new personnel and recognize excellent performance.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.

Receptionist Administrator

WELLS FARGO HOME MORTGAGE
Orlando, FL
03.2007 - 04.2012
  • Assisted with coordination of events including booking venues, catering services.
  • Coordinated meetings between internal departments and external partners and clients.
  • Created presentations using Microsoft Office software applications.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Maintained an organized filing system for all employee records in compliance with legal regulations.
  • Assisted with administrative tasks such as data entry into company databases.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Scheduled appointments and maintained calendars for staff members.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Maintained reception area cleanliness and tidiness.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
  • Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
  • Ordered office supplies as needed and maintained inventory records.
  • Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Performed data entry and other administrative tasks to support departments.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Marketing Executive

FLORIDA EXTERIORS, INC.
Orlando, FL
04.2005 - 03.2007
  • Managed relationships with external advertising agencies and vendors.
  • Created content for various digital channels, including website, social media and email.
  • Monitored competitor activity and prepared detailed reports on performance metrics.
  • Maintained an up-to-date database of customers' contact information.
  • Collaborated with sales team to develop targeted promotions and incentives programs.
  • Organized promotional events such as conferences, trade shows, and product launches.
  • Generated leads through direct mailers or other outreach methods like cold calling or emails.
  • Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
  • Developed marketing strategies and campaigns to increase brand awareness.
  • Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
  • Monitored and reported on competitor activities and market trends to inform strategic decisions.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Leveraged data analytics tools to track customer behavior and preferences for targeted marketing efforts.
  • Negotiated contracts with media outlets for advertising and promotional activities.
  • Planned and executed events, such as trade shows and product launches, to promote brand and products.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Conducted research to determine ideal markets for products and services.

HR Manager

BALLY'S TOTAL FITNESS
Orlando, FL
04.2003 - 04.2004
  • Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
  • Analyzed employee surveys to identify areas of improvement in workforce productivity.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Advised managers on how best to motivate employees and increase their satisfaction levels.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Coordinated training programs for new employees and existing staff members.
  • Organized and facilitated team-building activities, including monthly staff meetings.
  • Provided guidance on labor law regulations to ensure compliance with applicable laws.
  • Developed processes for onboarding new hires into the organization's culture.
  • Responded promptly to employee inquiries about policies or procedures.

Education

HIGH SCHOOL DIPLOMA -

PENN FOSTER

Skills

  • Creativity and Innovation
  • Social Perceptiveness
  • Confidentiality
  • Academic advising
  • Active Learning
  • Skill Development
  • Team Building Exercises
  • Client Scheduling
  • Behavioral Management
  • Role Modeling
  • Organization
  • Records Management

Emailaddress

TRISHAA@OUTLOOK.COM

Timeline

SENIOR CONSUMER EXPERIENCE

Advent Health Orlando
10.2023 - Current

SENIOR CUSTOMER SERVICE REP

PERFORMANCE FOOD SERVICE
04.2022 - 10.2023

Account Executive

Carpet and Blinds Beautiful
10.2021 - 03.2022

Sales Agent

INTERNATIONAL RESORT CLUB (BUSINESS LICENSE)
01.2021 - 10.2021

DISPATCH TRANSPORTATION COORDINATOR II

Cox Automotive
07.2020 - 10.2020

Operations Dispatch Supervisor

CORT TRADESHOWS
07.2019 - 03.2020

Estimating Administrative Assistant

PREFERRED MATERIALS, INC.
08.2018 - 12.2018

OPERATIONS COORDINATOR/Account Executive

GES ORLANDO
01.2018 - 05.2018

Senior Project Manager

WELLS FARGO BANK
06.2016 - 02.2017

Administrative Manager

WELLS FARGO HOME MORTGAGE
04.2012 - 06.2016

Receptionist Administrator

WELLS FARGO HOME MORTGAGE
03.2007 - 04.2012

Marketing Executive

FLORIDA EXTERIORS, INC.
04.2005 - 03.2007

HR Manager

BALLY'S TOTAL FITNESS
04.2003 - 04.2004

HIGH SCHOOL DIPLOMA -

PENN FOSTER

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Trisha Grim