ZOOM INC, Velero , 09/23 - 12/23
- Collaborated with cross-functional teams to identify and implement user experience improvements using smartsheet.
- Implemented user-centric design changes to improve navigation, accessibility, and overall user satisfaction.
- Streamlined user workflows and incorporated intuitive features to enhance the overall usability of the Velero tool.
- Spearheaded the delivery of project milestones for Velero, enhancing user experience and functionality.
- Improved user satisfaction scores by 40% through targeted adjustments based on customer feedback and usability testing.
Yahoo Finance, Moqups, 01/23 - 02/23
- Developed a user interface prototype on Moqups for Yahoo Finance, incorporating flows for money transactions, cryptocurrency, and marketing to enhance usability across financial use cases.
- Designed data tracking features to capture customer financial history, savings, and investments, enabling detailed insights for improved user experience and engagement.
Break the T(MBTA), 10/20/24
- Led a winning project in the "Break the T" Innovation Challenge by developing an innovative transportation model for the Boston MBTA system, focusing on urban mobility transformation.
- Utilized business intelligence tools and forward-thinking strategies to analyze current transportation issues, forecast future needs, and create a feasible solution for improved commuter experience.
- Collaborated with a cross-functional team to brainstorm, design, and pitch our model, delivering a compelling presentation that highlighted strategic insights and data-driven recommendations.
- Crafted actionable insights that addressed key transportation challenges, ultimately creating a vision for the future of Boston’s public transit system.