Hi, I’m
Trisha Handy
Temecula,CA
Summary
Proven Patient Services Specialist with a track record of enhancing patient care and streamlining administrative processes at Temecula Center For Integrative Medicine. Excelled in insurance verification and EMR management, while delivering outstanding customer service. Skilled in fostering patient confidentiality and training coordination, significantly improving office efficiency and patient satisfaction.
Overview
8
years of professional experience
Work History
Temecula Center For Integrative Medicine
Patient Services Specialist/Medical Records Manager
04.2018 - Current
Job overview
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued a receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide a clean and organized environment for patients.
- Accurately verified insurance eligibility for each patient visit to prevent treatment delays due to coverage issues.
- Investigated, triaged, and resolved patient issues to encourage positive experiences during patient visits.
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
- Inputted accurate patient insurance, billing, and payment information in eClinicalWorks.
- Managed and trained Virtual Health Assistants
- Managed all office Inventory
- Medical Records Manager
- Drug/Medical Device Representative Liason
Palomar Health
Intern - Pathmaker Internship
02.2016 - 02.2018
Job overview
- Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
- Developed interpersonal rapport with patients from diverse backgrounds while maintaining empathy and professionalism throughout their stay.
- Contributed to a positive patient experience by patiently answering questions, providing reassurance, and addressing any concerns in a timely manner.
- Improved patient care by providing timely and accurate documentation of vital signs, assessments, and interventions.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Education
Mira Costa College, Oceanside, Ca
Associate of Arts from Medical Office Management GPA (3.7)
08.2024
U.S. Career Institute, Fort Collins, CO
Medical Assistant Certificate from Medical Assisting
02.2022
Skills
- Patient confidentiality
- Follow-up Coordination
- Insurance Verification
- Appointment Scheduling
- HIPAA Compliance
- Patient check-in
- Training Coordination
- EMR
- EMR Updating
Timeline
Patient Services Specialist/Medical Records Manager
Temecula Center For Integrative Medicine
04.2018 - Current
Intern - Pathmaker Internship
Palomar Health
02.2016 - 02.2018
Mira Costa College
Associate of Arts from Medical Office Management GPA (3.7)
U.S. Career Institute
Medical Assistant Certificate from Medical Assisting
Similar Profiles
Ariana PlanteAriana Plante
Medical Assistant/Receptionist at Stengler Center for Integrative MedicineMedical Assistant/Receptionist at Stengler Center for Integrative Medicine
Sherry WashingtonSherry Washington
Medical Assistant at The Center of Integrative MedicineMedical Assistant at The Center of Integrative Medicine
Monica AriasMonica Arias
Office Manager at GW Center For Integrative MedicineOffice Manager at GW Center For Integrative Medicine