Trisha Hudson

Provided exceptional organization to efficiently complete the daily operations of our District Office. This involved a multitude of roles and duties to promptly and accurately accomplish to ensure our office ran smoothly:

• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Accounts Payable, Accounts Receivable
• Account Reconciliation
• Account Management
• Onboarding new employees
• Reporting Management and Fulfillment
• Event Planning and Coordinating
• Payroll
• Other Miscellaneous Office Duties - Paperwork, Emailing, Filing, Calls, Customer Service, Mailings
• Daily use of Excel and Microsoft Word

• Accurately managed multiple membership accounts and completed financial reports monthly while meeting crucial deadlines
• Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up post-resolution.
• Processed new memberships and renewals, ensuring accurate data entry and timely processing.
• Helped members navigate systems, pay for services and resolve different concerns.

• Accomplished accurate processing and resolving of insurance claims in a timely and accurate manner, while ensuring customer satisfaction
• Meticulously reviewed policy coverages to determine claim eligibility and validity for each client
• Maintained detailed records of all interactions, correspondence, and transactions related to each claim
• Assisted patients/clients in locating in-network providers, offering knowledgeable recommendations based on their needs
• Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.