Summary
Overview
Work History
Education
Skills
Timeline
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Trisha Jackson

Beaverton,OR

Summary

Proven Customer Service Representative and Cashier Manager with a track record of enhancing customer satisfaction through expert resolution of conflicts and complaints. At Jackson's and 711 Gas Station, I excelled in problem-solving and critical thinking, significantly improving loyalty and repeat business. Skilled in active listening and efficient cash management, I consistently delivered results beyond expectations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Jackson's
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Cooked and prepped food following health code

Cashier Manager

711 Gas Station
11.2021 - 11.2023
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Cashier Team Lead

Fred Meyer
Cornelius , Or
09.2017 - 12.2020
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Education

Associates In Criminal Justice -

University of Pheonix

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Cashier Manager

711 Gas Station
11.2021 - 11.2023

Cashier Team Lead

Fred Meyer
09.2017 - 12.2020

Associates In Criminal Justice -

University of Pheonix

Customer Service Representative

Jackson's

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Trisha Jackson