TRISHA JONES
Granite Bay,CA
Summary
Hardworking Manager proficient in overseeing team operations, implementing improvements and reducing billing delinquency. Offering 15 years of experience in the optical industry and excellent billing and operational skills.
Overview
11
11
years of professional experience
Work History
Licensed Optician/ Store Manager
Visionaries
10.2021 - Current
- Established relationships with customers, which resulted in $200K+ annual revenue and average 8%+ revenue increase.
- Performed billing, collection, and reporting functions for office generating over $200,000 annually.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues, and resolved concerns.
Lead Optician/Assistant Manager
Site For Sore Eyes
01.2017 - 10.2021
- Cleaned up aged receivables to attune of $40,000.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Managed invoicing and payment processing operations.
- Built strong relationships with customers through positive attitude and attentive response.
Licensed Optician
Site For Sore Eyes
02.2013 - 01.2017
- Created new system utilized to monitor customer accounts and rectify billing issues that caught $5,000 worth of errors.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Education
Bachelor of Science -
Sacramento State University
Sacramento, CABusiness Hospitality Management Studies
San Francisco State University
San Francisco, CAReal Estate Appraisal (90 Credits)
Sierra College
Rocklin, CAAmerican Board of Optometry Certification
Skills
- Claims Processing
- Payment Posting
- Invoice Processing
- Research and Due Diligence
- Billing Systems and Software
- Database Management
- Customer Service
- Financial Management
Additional Information
LICENSED GENERAL MANAGER/REGIONAL TRAINER | LensCrafters, Roseville, CA
Carried out training programs in basic and advanced sales, prospecting, and marketing techniques for Retail and General Managers in all operational areas. Implemented accountability controls to align technical training, drastically improving retention rate by 100%+.
Technical Skills
QuickBooks, Adobe Creative Suite, Practice Fusion, Google Suite, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Timeline
Licensed Optician/ Store Manager
Visionaries
10.2021 - Current
Lead Optician/Assistant Manager
Site For Sore Eyes
01.2017 - 10.2021
Licensed Optician
Site For Sore Eyes
02.2013 - 01.2017
Bachelor of Science -
Sacramento State University
Business Hospitality Management Studies
San Francisco State University
Real Estate Appraisal (90 Credits)
Sierra College
American Board of Optometry Certification
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