TRISHA KELLY
Guthrie,OK
Summary
Member service and operations professional with a strong background in member support, team coverage, and daily workflow coordination. Brings clear communication, problem solving, coaching, scheduling, and quality control skills to fast-paced environments while maintaining accurate transactions, safe work practices, and high member satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Supervisor
Costco
Oklahoma City, Oklahoma
08.2024 - Current
- Coordinated team coverage and assigned duties across departments to ensure operational efficiency.
- Supported daily employee supervision and workflow operations.
- Managed staff schedules to optimize coverage during peak periods and projects.
- Assigned work to staff and set priorities and goals.
- Observed employee productivity and provided feedback, coaching, and performance reviews.
- Trained new hires on company policies and procedures.
- Resolved member complaints promptly, enhancing member satisfaction.
- Maintained safe work conditions by following safety protocols and regulations.
- Completed opening, closing, and shift-change tasks to support daily operational standards.
Supervisor in Training
Costco
Oklahoma City, Oklahoma
07.2024 - Current
- Trained new employees on daily duties, policies, and procedures.
- Coached team members on performance and development to enhance individual skills and team cohesion.
- Resolved member complaints by applying strong problem-solving skills to improve customer satisfaction.
- Responded to member concerns with clear communication and professional service.
- Ensured adequate front-end coverage during team shifts to maintain service standards.
- Followed Costco policies while guiding employees through daily workflow changes.
- Answered incoming calls promptly to ensure timely assistance for customers.
Cashier
Costco
Oklahoma City, Oklahoma
08.2023 - Current
- Processed member purchases at warehouse checkout lanes with registers and scanners.
- Accepted cash, credit, and debit payments at point of sale.
- Maintained clean and organized checkout counters and register stations to enhance customer experience.
- Verified membership cards before front-end transactions.
- Assisted front-end team by managing carts, processing receipts, and optimizing line flow.
- Executed tasks assigned by management to ensure smooth team operations and customer service.
Front End Assistant
Costco
Salem, OR
04.2022 - Current
- Welcomed members and helped determine their needs.
- Guided members in completing purchases, locating items, and enrolling in reward programs for an improved shopping experience.
- Collaborated with shift manager to resolve member concerns and enhance customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Supported training efforts for various positions during busy shifts to ensure efficient service delivery.
Inbound Process
Amazon Fulfillment Center PDX9
Troutdale, OR
11.2018 - 04.2022
- Receive- Check in, verify and confirm merchandise information and ensure they match purchase orders. Unloading, palletizing and moving merchandise to appropriate locations.
- SAP controller- Performed quality assurance that the incoming transshipments are virtually and physically correct to guarantee stock quantities, product integrity and that the customer is getting accurate date lot product.
- Stowed products in designated barcoded bin locations to ensure organized inventory.- Checking, verifying, scanning products and physically placing them in various barcoded bin locations.
- Solved dock problems by resolving receiving issues and examining merchandise for damages, sent items to appropriate departments for further action.
- Learning Ambassador- Train new hires and cross-train associates in multiple dock receive areas. Coach associates in maintaining company procedures.
- Trained other Ambassadors and Associates while overseeing operations on decant lines to ensure adherence to established procedures.
- Conducted internal audits to identify deficiencies and root causes, recommending actionable improvements for employee performance.
- Packed products into boxes after inspecting for damages.
Education
Medical Assistant
Carrington College
Sacramento, CA12-2010
High School Diploma -
Sherwood High School
Sherwood, OR06-1987
Skills
- Team scheduling
- Leadership skills
- Employee coaching
- Safety compliance
- Quality control
- Problem solving
- Organizational skills
- Attention to detail
- Time management
- Proactive approach
- Listening and communication
- Independent and team collaboration
- Member service excellence
Certification
- Costco University's Leadership Development Program 101
Timeline
Supervisor
Costco
08.2024 - Current
Supervisor in Training
Costco
07.2024 - Current
Cashier
Costco
08.2023 - Current
Front End Assistant
Costco
04.2022 - Current
Inbound Process
Amazon Fulfillment Center PDX9
11.2018 - 04.2022
Medical Assistant
Carrington College
High School Diploma -
Sherwood High School