Trisha Keogan
Lake Elsinore,CA
Summary
A motivated team player who work greats on a team or individually. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Netronix Integration
07.2021 - Current
- Communicated customers needs for services, ordering parts, Dispatching technicians, Weekly meetings with customers. Weekly updated reports, Addressing customer concerns, Updating Certificates of Insurance
- Bill customers for service requested /part orders
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed efficient teams of up to 11 employees
Server
Hudson
03.2021 - 08.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for Hudson House restaurant with social relevancy and intentionality
Server
The Hive
02.2018 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Host
Downtown Public
02.2015 - 03.2018
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
Elsinore High School
Wildomar, CA05.2013
Skills
- Status Meetings
- Customer Expectations Management
- Client Advocacy
- Meeting Facilitation
- Operational Efficiency
- Adaptability and Flexibility
Timeline
Service Coordinator
Netronix Integration
07.2021 - Current
Server
Hudson
03.2021 - 08.2023
Server
The Hive
02.2018 - 09.2021
Host
Downtown Public
02.2015 - 03.2018
High School Diploma -
Elsinore High School
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