Trisha Bennett
Saint Charles
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Daycare Worker
Interstate 35 Schools
04.2024 - Current
- Fostered a safe and nurturing environment for children through daily supervision and engagement.
- Developed and implemented age-appropriate activities to promote social, emotional, and cognitive development.
- Collaborated with parents to address children's needs, providing updates on progress and behavior.
- Monitored children's health and safety, adhering to all state regulations and best practices in childcare.
- Resolved conflicts among children effectively, promoting positive interactions and conflict resolution skills.
- Maintained accurate records of children's activities, health reports, and incident documentation for compliance audits.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Meticulously sanitized toys and play equipment.
- Distributed food, napkins, and beverages in preparation for snack time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Encouraged good behaviors using positive reinforcement methods.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Maintained child-friendly environment with access to outdoor activities.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
- Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.
- Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
Dog Daycare Attendant
4 Paws Unleashed
08.2021 - 11.2024
- Supervised daily activities of dogs to ensure safety and well-being.
- Maintained clean and organized play areas for optimal pet hygiene.
- Developed personalized care routines based on individual dog needs.
- Monitored dog behavior and communicated concerns to management promptly.
- Collaborated with team members to enhance overall daycare operations.
- Implemented enrichment activities that stimulated physical and mental engagement.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Retail Worker
Lee and Wrangler
07.2020 - 08.2020
- Collaborated with management on promotional events to drive foot traffic and increase sales revenue.
- Developed training materials for staff development programs, fostering a knowledgeable workforce.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
Retail Worker
Gordmans
02.2020 - 04.2020
- Managed inventory levels, ensuring stock availability and timely replenishment.
- Trained new employees in customer service protocols and operational procedures.
- Oversaw daily store operations, enhancing workflow efficiency and team collaboration.
- Implemented visual merchandising strategies to boost product visibility and sales performance.
- Resolved customer inquiries and complaints, maintaining high satisfaction standards.
- Conducted regular audits of merchandise displays to ensure compliance with company guidelines.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Certified Dog Groomer - Dog Grooming
DMACC
Des Moines10-2023
Skills
- Patience and empathy
- Documentation and record keeping
- Cleaning and sanitizing
- Health and safety regulations
- Positive reinforcement techniques
- CPR training
- Healthy environments
- Interpersonal relationships
- Sanitation
- Safety
- Security control
- Reading skills
- Time management
- Punctual and reliable
Languages
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Music
- Reading
- I like looking at the stars and learning about constellations
- Enjoy hobbies that combine physical activity with outdoor exploration
- Video Gaming
- Swimming
- Animal Care
- Photography
- Astrology
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Daycare Worker
Interstate 35 Schools
04.2024 - Current
Dog Daycare Attendant
4 Paws Unleashed
08.2021 - 11.2024
Retail Worker
Lee and Wrangler
07.2020 - 08.2020
Retail Worker
Gordmans
02.2020 - 04.2020
Certified Dog Groomer - Dog Grooming
DMACC
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