Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trisha Knight

Newburyport,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Project Coordinator

Brook Hill LLC
06.2021 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Created job files for each project and maintained current data in each file.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Responded to requests for information on materials to inquiring parties.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Photocopied, distributed and emailed documents to project managers.
  • Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.

Retail Associate /Social Media Manager

Jabberwocky Cafe
02.2015 - 07.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Worked with loss prevention in monitoring shopper behavior.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.


B2B Marketing Assistant

Esile Marketing
05.2019 - 02.2020
  • Created social media content with consistent content and tone.
  • Increased customer engagement through social media.
  • Wrote social media content to increase engagement with customers.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Tracked and analyzed social media and online marketing initiatives.
  • Archived critical interactions and posts so that all key information was documented for future reference.
  • Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Education

Liberal Arts And General Studies

North Shore Community College
Danvers, MA

High School Diploma -

Newburyport High School
Newburyport, MA
06.1993

Skills

  • Flexible and Adaptable
  • Budget Preparation
  • Relationship Building
  • Multiple Priorities Management
  • Performance Monitoring
  • Vendor Management
  • Personnel Management
  • Good Judgment
  • Critical Thinking
  • Project Coordination
  • Customer Management
  • Customer Service
  • Problem-Solving

Timeline

Project Coordinator

Brook Hill LLC
06.2021 - Current

B2B Marketing Assistant

Esile Marketing
05.2019 - 02.2020

Retail Associate /Social Media Manager

Jabberwocky Cafe
02.2015 - 07.2021

Liberal Arts And General Studies

North Shore Community College

High School Diploma -

Newburyport High School

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Trisha Knight