Trisha Lichtenfels
Hilo,HI
Summary
Proactive, goal-oriented, organized, and dependable professional with excellent time management and problem-solving skills. Recognized for reliability, adaptability, and a swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth. Brings a positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personnel Department Head/Chief Warrant Officer
United States Coast Guard
06.2021 - 11.2024
- Maintained a leadership and management position as the Department Head of the Personnel Department
- Subject matter expert in pay & personnel administration, payroll and records management
- Served on hiring board, hired and trained new employees.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Managed a team of 10 employees.
- Served needs of 300 + customers per day as head of a skilled Pay, Personnel & Administrative team
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals
- Defined clear targets and objectives and communicated to other team members
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Produced detailed and relevant reports for use in making business decisions.
- Collaborated with management on strategic planning and implementation.
Personnel Specialist/Yeoman Petty Officer
United States Coast Guard
10.2004 - 11.2024
- Served in the military for 20 years.
- Administration & personnel payroll career path from military pay grades E3-E6 then promoted to Chief Warrant Officer as a Personnel Administration Subject Matter Expert.
- Maintained employee files and handled payroll for 600 + employees.
- Established and maintained records archives to support internal audits.
- Supported and implemented organizational strategic plan, initiatives, and business goals.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Designed and implemented internal training for supervisors and other personnel.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Developed and implemented onboarding and orientation programs for new employees.
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Accepted and processed supply requests from staff and placed orders per procedures.
- Purchased and maintained office supplies.
Education
Bachelor of Applied Science - Management in Human Resources
American Military University/APUS
Charles Town, WV02.2023
Skills
- Strategies and goals
- Policy and procedure adherence
- Staff Development
- Project Management
- Workforce improvements
- Team Building
- Organizational Development
- Training development
- Human Resources Support
- Personnel Management
- Employment Recordkeeping
- Benefits Administration
- Attention to Detail
- Payroll Management
Certification
2009-10
Leadership & Management School. U.S. Coast Guard
2017-08
Team Leader & Facilitator Course, USCG
2010-05
Instructor Development Course, USCG
2008-03
Civil Rights/Human Relations Awareness Sexual Harassment Prevention Course, USCG
2006-02
Critical Incident Stress Management Course, USCG
2006-02
Work Place Violence Training, USCG
Timeline
Personnel Department Head/Chief Warrant Officer
United States Coast Guard
06.2021 - 11.2024
Personnel Specialist/Yeoman Petty Officer
United States Coast Guard
10.2004 - 11.2024
2009-10
Leadership & Management School. U.S. Coast Guard
2017-08
Team Leader & Facilitator Course, USCG
2010-05
Instructor Development Course, USCG
2008-03
Civil Rights/Human Relations Awareness Sexual Harassment Prevention Course, USCG
2006-02
Critical Incident Stress Management Course, USCG
2006-02
Work Place Violence Training, USCG
Bachelor of Applied Science - Management in Human Resources
American Military University/APUS
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