Trisha Lichtenfels
Hilo,HI
Summary
Proactive, goal-oriented, organized, and dependable professional with excellent time management and problem-solving skills. Recognized for reliability, adaptability, and a swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth. Brings a positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personnel Department Head/Chief Warrant Officer
United States Coast Guard
06.2021 - 11.2024
- Maintained a leadership and management position as the Department Head of the Personnel Department
- Subject matter expert in pay & personnel administration, payroll and records management
- Served on hiring board, hired and trained new employees.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Managed a team of 10 employees.
- Served needs of 300 + customers per day as head of a skilled Pay, Personnel & Administrative team
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals
- Defined clear targets and objectives and communicated to other team members
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Produced detailed and relevant reports for use in making business decisions.
- Collaborated with management on strategic planning and implementation.
Personnel Specialist/Yeoman Petty Officer
United States Coast Guard
10.2004 - 11.2024
- Served in the military for 20 years.
- Administration & personnel payroll career path from military pay grades E3-E6 then promoted to Chief Warrant Officer as a Personnel Administration Subject Matter Expert.
- Maintained employee files and handled payroll for 600 + employees.
- Established and maintained records archives to support internal audits.
- Supported and implemented organizational strategic plan, initiatives, and business goals.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Designed and implemented internal training for supervisors and other personnel.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Developed and implemented onboarding and orientation programs for new employees.
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Accepted and processed supply requests from staff and placed orders per procedures.
- Purchased and maintained office supplies.
Education
Bachelor of Applied Science - Management in Human Resources
American Military University/APUS
Charles Town, WV02.2023
Skills
- Strategies and goals
- Policy and procedure adherence
- Staff Development
- Project Management
- Workforce improvements
- Team Building
- Organizational Development
- Training development
- Human Resources Support
- Personnel Management
- Employment Recordkeeping
- Benefits Administration
- Attention to Detail
- Payroll Management
Certification
2009-10
Leadership & Management School. U.S. Coast Guard
2017-08
Team Leader & Facilitator Course, USCG
2010-05
Instructor Development Course, USCG
2008-03
Civil Rights/Human Relations Awareness Sexual Harassment Prevention Course, USCG
2006-02
Critical Incident Stress Management Course, USCG
2006-02
Work Place Violence Training, USCG
Timeline
Personnel Department Head/Chief Warrant Officer
United States Coast Guard
06.2021 - 11.2024
Personnel Specialist/Yeoman Petty Officer
United States Coast Guard
10.2004 - 11.2024
2009-10
Leadership & Management School. U.S. Coast Guard
2017-08
Team Leader & Facilitator Course, USCG
2010-05
Instructor Development Course, USCG
2008-03
Civil Rights/Human Relations Awareness Sexual Harassment Prevention Course, USCG
2006-02
Critical Incident Stress Management Course, USCG
2006-02
Work Place Violence Training, USCG
Bachelor of Applied Science - Management in Human Resources
American Military University/APUS
Similar Profiles
Tina FlackTina Flack
Recruiter & Yeoman (Administration) at United States Coast GuardRecruiter & Yeoman (Administration) at United States Coast Guard
Molly Solmson-VaughanMolly Solmson-Vaughan
Machinery Technician at United States Coast GuardMachinery Technician at United States Coast Guard
John MeredithJohn Meredith
Machinery Technician Second Class at United States Coast Guard ReservesMachinery Technician Second Class at United States Coast Guard Reserves