Trisha Mackey
Pinellas Park,FL
Summary
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
27
27
years of professional experience
Work History
Chiropractic Assistant
Spine And Sports Therapy
St. Petersburg, Florida
08.2023 - Current
- Supported patients in completing intake forms and verifying insurance information to streamline onboarding.
- Coordinated patient and staff appointment scheduling to optimize clinic workflow.
- Managed patient records while ensuring adherence to privacy regulations to maintain confidentiality.
Personal Shopper
Tippy Toes Shopping
St. Petersburg, Florida
04.2016 - 08.2024
- Curated personalized shopping lists based on customer preferences and dietary needs.
- Selected high-quality products from local retailers to fulfill customer orders.
- Communicated with customers to clarify requests and handle special instructions.
- Navigated store layouts efficiently to maximize shopping time and minimize delays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Marketing Manager/Customer Service Manager
Sears
Mankato, MN
04.1999 - 11.2005
- Developed and executed marketing strategies to enhance brand visibility.
- Managed cross-functional teams to ensure cohesive campaign implementation.
- Analyzed market trends to inform product positioning and messaging.
- Executed plan-o-grams and Zone-a-grams in hardlines and softlines
- Managed customer service operations and resolved inquiries effectively.
- Led a team of representatives to enhance service quality and performance.
- Established service protocols to ensure consistent and reliable customer experiences.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Winona Sr. High
Winona, MNSkills
- Assisting with physical therapy
- Preparing patients for adjustments
- Patient intake
- Patient record management
- Appointment scheduling
- Insurance verification
- Patient experience management
Timeline
Chiropractic Assistant
Spine And Sports Therapy
08.2023 - Current
Personal Shopper
Tippy Toes Shopping
04.2016 - 08.2024
Marketing Manager/Customer Service Manager
Sears
04.1999 - 11.2005
Winona Sr. High