TRISHA MARLAR
Lake Havasu City,AZ
Summary
Dynamic professional with a proven track record in property and customer service management, notably at Integrity Real Estate Management. Excelled in maintaining high property standards and enhancing tenant satisfaction, leveraging skills in maintenance coordination and team collaboration. Achieved significant improvements in customer loyalty and operational efficiency, demonstrating exceptional problem-solving and interpersonal abilities.
Organized Property Management Assistant looking to tackle new responsibilities. Adept at reviewing and approving prospective tenant applications and preparing all legal documents. Excellent abilities in planning and problem analysis.
Overview
25
25
years of professional experience
Work History
Property Management Assistant
Integrity Real Estate Management
04.2022 - 08.2024
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Customer Service Representative
Havasu Pest Control Inc.
08.2009 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduled and routed daily jobs for staff employees.
- Reported weekly payroll to accountant.
- Attended monthly Woman's Council of Real Estate.
Customer Service Manager
AAI Inc
02.2005 - 07.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
Front End Customer Service Manager
Walmart
01.2000 - 04.2002
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
Education
High School Diploma -
Calaveras High School
San Andreas, CA05-2000
Skills
- Document preparation
- True team player
- Preparing property agreements
- Property maintenance
- Scheduling appointments
- Social media marketing
- Policy enforcement
- Asset management
- Sales support
- Property inspection
- Lease administration
- Maintenance scheduling
- Maintenance coordination
Timeline
Property Management Assistant
Integrity Real Estate Management
04.2022 - 08.2024
Customer Service Representative
Havasu Pest Control Inc.
08.2009 - 06.2021
Customer Service Manager
AAI Inc
02.2005 - 07.2009
Front End Customer Service Manager
Walmart
01.2000 - 04.2002
High School Diploma -
Calaveras High School
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