Trisha Matthews

East Bethel,USA

Summary

Results-oriented professional with extensive experience in patient care and customer service, particularly as a Collections Specialist at American Red Cross. Demonstrates exceptional venipuncture skills and a commitment to compassionate service, excelling in roles that require effective communication and strategic planning. Proficient in MS Office with a strong dedication to delivering excellence in customer interactions and medical support.

Overview

years of professional experience

Certification

Work History

Collections Specialist (Phlebotomist)

American Red Cross

Arden Hills, USA

09.2023 - 01.2025

I perform any or all blood collection procedures (may include allogenic, directed, therapeutic; automated red cell and platelet apheresis) donor collections
I also perform all types of donor health history screening and eligibility procedures

PCA Personal Care Assistant

Life's Companion PCA

Blaine, USA

04.2020 - 09.2023

I do in home care, my responsibilities are light housekeeping, personal hygiene, positioning, ADLs, and daily life goals

Customer Service

Speedway

Ham Lake, USA

09.2020 - 06.2022

Processed credit card, EBT and gift certificate payments in electronic computer systems
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolutions
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system

Education

Certificate - Phlebotomy

MedCerts

06.2026

Skills

Patient Vital Signs Monitoring
Venipuncture Proficiency
Experienced in Phlebotomy Techniques
Skilled in MS Office Applications
Efficient Problem Solver
Customer Service Excellence

Compassionate Patient Service
Effective Communication
Positive Energy
Proficient in Medical Terminology
Strategic Planning
Versatile Team Member