Trisha Mazzara
Operations Manager
Emmett,ID
Summary
Accomplished in office management and patient care coordination, I leveraged administrative expertise at Treasure Valley Urology to enhance operational efficiency and patient satisfaction. Skilled in Electronic Medical Records Software and problem-solving, I significantly contributed to the successful implementation of telemedicine, improving healthcare delivery. My approach combines technical proficiency with empathetic patient interaction, driving quality assurance and streamlined processes.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Administrative Assistant /Lead Patient Access Representative
Treasure Valley Urology
08.2022 - 11.2023
- Managed daily office operations, including opening and closing procedures, ensuring smooth functionality.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'Welcomed and checked in patients, creating a professional and warm first impression for appointments.
- Managed patient documentation, including scanning insurance cards and entering demographic information into the Electronic Health Record (EHR) system.
- Entered office visit referrals into the EHR, ensuring timely and organized patient care.
- Coordinated appointment schedules, optimizing patient flow and ensuring a seamless appointment process.
- Processed daily electronic orders for patient needs such as KUB, ECG, blood work, and medication orders, including narcotics.
- Collected co-pays and balanced office finances daily, displaying strong financial acumen.
- Monitored patient progress and care using EPIC, ensuring quality management and proper follow-up.
- Oversaw medical supply inventory, ensuring availability and organization of essential supplies.
- Played a key role in the implementation and management of the EHR system, improving operational efficiency.
- Contributed to the implementation of the telemedicine program, embracing new healthcare technologies.
- Collaborated with healthcare staff, ensuring cohesive patient care with physicians and nurses.
- Managed lab report communication, including callbacks to patients for blood work and biopsy results, displaying empathy and effective communication.
- Adapted to new technologies and procedures with attention to detail and a focus on delivering excellent administrative support.
Administrative Assistant / Scheduling Team Lead
Balance Point Rehab
11.2021 - 08.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Spearheaded the efficient in-processing of new patients, verifying insurance documentation and ensuring smooth patient transitions for optimal care.
- Processed and securely stored sensitive intake paperwork related to traumatic brain injuries and trauma, maintaining privacy and confidentiality.
- Managed financial responsibilities, including collecting co-pays and processing insurance provider settlements.
- Documented client referrals and categorized cases for targeted treatment, enhancing service delivery quality.
- Oversaw facility maintenance activities to ensure a safe and conducive environment for healthcare providers and patients.
Insurance Claim Representative
Gusto Technology
02.2021 - 11.2021
- Investigated claim details thoroughly to identify potential fraud or misrepresentation, protecting company assets.
- Assisted in developing improved internal policies for efficient claims processing, reducing overall turnaround time.
- Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
- Identified opportunities for subrogation recovery by thoroughly reviewing case details and relevant insurance policies.
- Analyzed financial data related to claims expenses, making recommendations for cost-saving measures where applicable.
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Managed complex cases requiring arbitration or litigation support by collaborating closely with legal counsel.
- Served as a liaison between policyholders and various departments within the company, facilitating clear communication for seamless claim resolution.
Lead Scheduling Coordinator
Synergy Manual Physical Therapy
01.2020 - 02.2021
- Implemented continuous improvement initiatives to optimize scheduling processes and increase operational efficiency.
- Streamlined the processing of up to 50 electronic referrals daily, ensuring high accuracy and efficiency in data handling.
- Managed patient scheduling through the WebPt system, verifying insurance information and collecting co-pays, ensuring a seamless and efficient intake process.
- Diligently maintained office logs and suspense files, adhering to strict regulatory criteria to ensure compliance and data integrity.
- Delivered exceptional customer service by addressing patient inquiries and concerns with effective communication, enhancing patient satisfaction and retention.
- Demonstrated flexibility and adaptability by performing multiple roles across various locations, showcasing a commitment to operational excellence and team collaboration.
Medical Receptionist
Tennessee Orthopedic Alliance
12.2015 - 01.2020
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
Associate of Applied Business -
Hopkinsville Community College
Fort Campbell, KY08.2018
Skills
- Electronic Medical Records Software
- Medical Terminology
- Insurance Verification Expertise
- Proficient in Computer Applications
- Advanced Excel Skills
- Data Analysis Proficiency
- Experienced with Microsoft Word
- Administrative Assistance
- Office Management
- Appointment Scheduling
- Office Administration
- Appointment Coordination
- Effective Time Management
- Multi-Line Phone Management
- Skilled in Problem Resolution
- Records management
- Project management
- Quality assurance
- Account management
Certification
- Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association.
- OSHA Certified
- Basic Life Support Certification (BLS)
OSHA
I have completed the OSHA certification, which provided me with a comprehensive understanding of workplace safety standards and regulations. This training has equipped me with the knowledge to identify potential hazards, follow safety protocols, and ensure a safe working environment for all team members. I am well-versed in OSHA guidelines, which allows me to contribute to maintaining compliance and mitigating risks in any workplace setting.
Timeline
Administrative Assistant /Lead Patient Access Representative
Treasure Valley Urology
08.2022 - 11.2023
Administrative Assistant / Scheduling Team Lead
Balance Point Rehab
11.2021 - 08.2022
Insurance Claim Representative
Gusto Technology
02.2021 - 11.2021
Lead Scheduling Coordinator
Synergy Manual Physical Therapy
01.2020 - 02.2021
Medical Receptionist
Tennessee Orthopedic Alliance
12.2015 - 01.2020
Associate of Applied Business -
Hopkinsville Community College
Accomplishments
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridSimilar Profiles
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