Trisha Mittelbronn
Richmond Hill,GA
Summary
Experienced F&I professional, looking to grow career by transitioning from the Powersports industry to a Car dealership setting. Possess skills in management, compliance adherence, and customer relationship building. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and customer satisfaction in fast-paced environments.
Overview
28
28
years of professional experience
Work History
F&I Manager
Savannah Powersports
Savannah, GA
04.2023 - 10.2024
- Processed customer applications and found financing for Powersports machines, including jet skis, UTVs, ATVs, motorcycles, and golf carts.
- Closed 20-50 deals per month.
- Provided the sales team with new manufacturers' promotions and lender rate sheets, monthly.
- Audited the paperwork submitted by the sales staff, and provided guidance on how to best complete financial documents accurately during customer interactions.
- Communicated with lenders to find the best rate for customers, and determine eligibility for loans.
- Acted as intermediary between the customer and the bank to close deals effectively.
- Assisted customers in selecting appropriate finance options based on their individual needs.
- Worked with lenders to reverse auto declines, negotiated lower rates, and obtained additional advances in order to accommodate customers' budgets, and push deals through.
- Utilized various software systems to manage customer accounts properly.
- Promoted additional vehicle protections, such as warranty extensions, service contracts, and GAP.
- Processed title paperwork and UCC filings.
- Collaborated with lending representatives to finalize deals, and ensured the accuracy of documentation prior to submitting it for funding.
- Monitored and maintained F&I department compliance with all applicable laws, regulations and internal guidelines.
- Conducted meetings with the sales team to review open approvals, and assisted in closing lagging deals.
- Trained other F&I managers on penetration techniques to maximize F&I profit for the dealerships.
- Leader in F&I sales consistently for 18 months of employment. Maintained a penetration rate of at least 70% versus our sister store, which came in at a rate of at least 30% and above.
- Coordinated with other departments to ensure that customer service was being met at a high level.
- Worked closely with accounting personnel in order to reconcile financial discrepancies between departments.
F&I Manager / Continued Administrative Duties
Outlaw Powersports
Savannah, Georgia
12.2019 - 04.2023
- Performed all processes as described above.
- Continued administrative functions and accounting assistance to the owner, as described prior position in the company.
- Processed 40 to 60 deals per month, from submitting the application to the lender, to registering the unit with the manufacturer.
- Increased the lender network from 5 lenders to 11 lenders.
- Enhanced knowledge of industry selling techniques to increase the F&I penetration rate from 27% to over 70%.
- Researched and implemented the sale of additional products to maximize the use of backend allowance in order to increase F&I profit.
- Ensured compliance with all applicable laws, regulations, industry standards.
Administrative Assistant to the Owners
Outlaw Powersports
Savannah, GA
03.2019 - 04.2023
- Provided administrative support to the owners.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Negotiated and signed contracts with vendors.
- Maintained employee records and set up new hires with proper access to perform their roles.
- Verified commissions and processed payroll.
- Posted incoming payments in the CRM and prepared bank deposits.
- Performed inventory audits, and met with auditors to clear up discrepancies.
- Processed payments to floorplan bank for sold units.
- Registered sold units with the manufacturer.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Assisted with the planning of special events by securing venues and ordering promotional materials.
- Managed advertising and tracked the use of co-op funds.
- Responded to customer issues to provide immediate resolution and improve retention.
Radio Adertising Sales Associate
WTHG "The Hawk" & WSGA "Thunder Country"
Savannah, GA
03.2016 - 06.2018
- Performed outside advertising sales, educating customers on listener demographics and radio shows, drive time / off-peak radio packages and pricing, and online promotion.
- Obtained and managed accounts from the onboarding process through to collecting payment.
- Expanded network of up to 27 customers, beginning with only 3 (some were seasonal).
- Customers included a range of businesses, including, but not limited to, restaurants, stores, service shops, and dealerships, and included both 'mom-and-pop' and corporate businesses.
- Communicated with agencies where necessary.
- Met with customers at least once a month to ensure satisfaction. Tweaked services as necessary to optimize customers' return.
Operations & Sales
Pocket Media Marketing Group
Richmond Hill, Georgia
04.2014 - 03.2016
- Assisted the owner in outside sales of vehicle wraps, signage, and wall graphics for individuals and businesses.
- Specialized in vehicle wraps for a variety of vehicles, including golf carts, powersports, boats, cars, and trucks of all types and sizes.
- Provided ideas for the artist as they related to the customer's vision.
- Operated a large vinyl printer to transfer art to vinyl.
- Assisted in applying vinyl to different media, from poster board and corrugated plastic, to sheetrock, concrete, and steel.
Homemaker
Household
Richmond Hill, GA
11.2008 - 02.2013
Fleet Utilization Manager
Allied Automotive Group
Atlanta, Georgia
04.2007 - 11.2008
- Managed the re-deployment of the U.S. and Canadian fleet of car-hauling rigs to maximize the utilization of our largest asset.
- Acted as a liaison between field management and the Executive VP of Fleet, Operations, and Procurement.
- Generated reports identifying under-utilized equipment and which model of equipment was producing the most return on investment.
- Tracked approval, purchase, and deployment of new equipment.
- Communicated purchases to departments within the company, and tracked invoices in accordance with the approved Capital Expenditure plan and agreed payment terms with the vendor.
- Continued managing Equipment Compliance and Owner-Operator program.
- Continued Administrative duties as necessary to support Sr VP of Fleet, Operations, and Procurement.
Equipment ComplianceManager
Allied Automotive Group
Atlanta , Georgia
01.2003 - 04.2007
- Responsible for ensuring maintenance compliance for a fleet of 4,000 rigs in 80 terminal locations throughout the U.S. and Canada.
- Frontline administrative contact for 30 shop managers and 4 regional
- Monitored preventive maintenance schedule for company and owner-operator trucks.
- Processed and owner-operator applications checking measurement specifications: approved or denied based on U.S. DOT standards and company policy.
- Prepared weekly compliance tracking reports and charts.
- Analyzed remanufacturing reports against asset disposal plans to protect the company from potential litigation.
- Facilitated and tracked modifications to equipment based on customer expectations and requirements.
- Managed the asset disposal process within the guidelines of the bank facility.
- Ensured Canadian shop compliance with respective provincial licensing standards to prevent fines and closures.
- Continued administrative duties as necessary to support Sr. VP of Fleet Maintenance and Procurement.
Administrative Assistant
Allied Automotive Group
Atlanta, Georgia
01.2000 - 01.2003
- Coordinated meetings and conference calls to link the SVP to 45 maintenance facilities in the U.S. and Canada.
- Arranged travel plans. Processed and planned itineraries.
- Managed calendar and appointments.
- Processed expense reports for 40 shop managers, 4 regional directors, and the SVP.
- Maintained terminal files.
- Handled sensitive employee relations information regarding diesel mechanics, shop management team, and corporate department personnel.
- Provided phone coverage for the department.
- Maintained files to track fleet availability, cycle count inventory, personnel inventory, and cost per mile as associated with shop managers' set goals.
- Analyzed over time and double time for mechanics in proportion to operational volumes and objectives.
- Prepared PowerPoint presentations for delivery to customers, vendors, and the CEO.
- Supplied vendors with monthly usage figures (i.e., mileage) to ensure contractual obligations were met.
Office Manager / Executive Assistant
Business Directions
Atlanta, Georgia
03.1997 - 01.2000
- Managed the administrative office of a background investigation company, overseeing the new hire process for clients.
- Initially hired as a customer service representative, promoted to executive administrative assistant, providing direct support to the company president.
- Managed work, productivity, and attendance of up to 13 employees.
- Maintained information in the company database.
- Supervised accounting processes, such as payroll, accounts payable, and accounts receivable.
- Negotiated pricing with vendors, monitored contracts for service compliance.
- Met with new clients and planned services based on their needs.
Education
Bachelor of Arts - History
Southeastern Louisiana University
Hammond, LA12-1996
Skills
- Professional networking
- Sales management
- Deal structuring
- Industry trends
- Pricing strategy
- Credit analysis
Timeline
F&I Manager
Savannah Powersports
04.2023 - 10.2024
F&I Manager / Continued Administrative Duties
Outlaw Powersports
12.2019 - 04.2023
Administrative Assistant to the Owners
Outlaw Powersports
03.2019 - 04.2023
Radio Adertising Sales Associate
WTHG "The Hawk" & WSGA "Thunder Country"
03.2016 - 06.2018
Operations & Sales
Pocket Media Marketing Group
04.2014 - 03.2016
Homemaker
Household
11.2008 - 02.2013
Fleet Utilization Manager
Allied Automotive Group
04.2007 - 11.2008
Equipment ComplianceManager
Allied Automotive Group
01.2003 - 04.2007
Administrative Assistant
Allied Automotive Group
01.2000 - 01.2003
Office Manager / Executive Assistant
Business Directions
03.1997 - 01.2000
Bachelor of Arts - History
Southeastern Louisiana University
Similar Profiles
GWENDOLYN JORDANGWENDOLYN JORDAN
Lecturer, Department of Political Science at Savannah State University, Savannah GALecturer, Department of Political Science at Savannah State University, Savannah GA
Emily DauwalterEmily Dauwalter
Customer Service Representative at All Powersports RacingCustomer Service Representative at All Powersports Racing
Dina ShinaberyDina Shinabery
Co-owner of Powersports Store at Trails-North Powersports, LLCCo-owner of Powersports Store at Trails-North Powersports, LLC
Sally MurphySally Murphy
Health Science Specialist/Research Clinician at Veteran’s AdministrationHealth Science Specialist/Research Clinician at Veteran’s Administration
Joshua JonesJoshua Jones
Sales Associate at AutoZoneSales Associate at AutoZone