TRISHA MUNGAL

Senior Complaints Coordinator with nearly two decades of extensive experience in enhancing customer satisfaction and trust through strategic complaint resolution. Demonstrates strong leadership and analytical skills, effectively collaborating with peers to streamline processes and improve resolution times. Committed to leveraging critical thinking and adaptability to support organizational objectives and foster long-term client relationships. Proven track record in adapting quickly to changes, prioritizing tasks effectively, and maintaining professionalism in high-volume environments.

• Manage complaint resolution, ensuring swift response and customer satisfaction.
• Achieved measurable improvement in resolution times, enhancing client trust.
• Utilize analytical skills to identify trends and prevent recurring issues.
• Collaborate with cross-functional teams to streamline complaint processes.
• Spearhead complaint resolution strategies, analyzing trends to prevent recurring issues and enhance customer satisfaction at Capital One.
• Leader in the transformation of complaint handling processes, implementing forward-thinking solutions that anticipate and mitigate potential customer concerns.
• Conducted complex account research, solving critical customer complaints.
• Maintained strict adherence to company policies, ensuring operational efficiency.
• Resolved customer disputes, boosting loyalty and satisfaction.
• Ensured policy compliance, achieving operational goals.
• Managed inquiries, enhancing response efficiency.
• Assisted in repayment plans, supporting financial recovery.
• Streamlined dispute resolution process, boosting customer satisfaction rates and fostering long-term loyalty. Implemented efficient strategies for policy adherence.
• Managed collections calls, reducing overdue accounts through strategic negotiations.
• Implemented streamlined processes, enhancing collection efficiency and client satisfaction.
• Analyzed account data to identify trends, improving collection strategies.
• Facilitated training sessions, boosting team performance and knowledge.