Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trisha Murphy

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

11
11
years of professional experience

Work History

Office Manager

MODIFIED CUSTOM AND COLLISION
01.2021 - Current
  • Skillfully assess client needs in person, over the phone, and through written communication, creating accurate estimates and invoices, and managing payments.
  • Establish and maintain effective communication channels with vendors to source products, verify application, and ensure timely order placement.
  • Coordinate with technicians and back-office staff to ensure a smooth workflow, resolve accounting issues, and address client concerns.

Executive Assistant

DISTINCTIVE AUTOMOTIVE SOLUTIONS
05.2020 - 01.2021
  • Reengineered company processes, creating standardized forms for installers, salesmen, and dealerships, resulting in improved efficiency and customer satisfaction.
  • Developed and implemented a comprehensive client experience framework, ensuring consistent high-quality service and timely completion of work.
  • Facilitated communication with vendors and clients, effectively managing product procurement and job scheduling.

Car Audio Installer/Detailer

CAR TOYS
01.2019 - 05.2020
  • Conducted thorough customer needs assessments and provided personalized product and service recommendations, resulting in increased sales and customer satisfaction.
  • Demonstrated exceptional installation skills, consistently exceeding customer expectations and ensuring a seamless experience.
  • Actively engaged in product promotion, performed callbacks, and delivered outstanding customer service.

Store Security Officer/Asset Protection

GORDMAN'S
10.2018 - 01.2019
  • Implemented proactive security measures, greeting and thanking guests to deter theft and shrinkage.
  • Conducted regular monitoring of high-risk areas, promptly reporting findings to management.
  • Upheld the company's core values and behaviors, fostering a safe and positive environment for employees and customers.

Waitress/Server

MONTEREY'S LITTLE MEXICO
02.2017 - 06.2017
  • Collaborated with fellow employees to ensure a complete guest experience, from warmly welcoming customers at the door to delivering exceptional service until they left the premises.
  • Utilized suggestive selling and upselling techniques to boost ticket prices on food, beverages, and liquor items, contributing to increased sales and revenue.
  • Worked closely with colleagues and managers to effectively resolve and proactively prevent customer complaints, enhancing overall customer satisfaction.

Automotive Detailer

CW TINT
11.2016 - 01.2017
  • Demonstrated strong attention to detail by meticulously cleaning vehicles, motorcycles, and ATVs in strict adherence to company policies, resulting in consistently high levels of customer satisfaction and a high rate of customer returns.

Waitress/Server

CHINESE WOK
07.2015 - 11.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Artist

VANS CUSTOM CULTURE CONTEST
01.2013 - 04.2013


  • Collaborated within a team to plan, design, and successfully craft a pair of Vans shoes, utilizing a variety of materials, to meet contest deadlines effectively.
  • Orchestrated and managed regular meetings to assess the project's progress, ensuring alignment with objectives and facilitating effective communication within the team.

Education

High School Diploma -

HARDIN HIGH SCHOOL
Hardin, TX
05.2015

Skills

  • Written Communication
  • Account Reconciliation
  • Clerical Support
  • Billing and Invoicing
  • Customer Relations
  • Credit and Collections
  • Administering Payroll
  • Accounts Payable and Receivable
  • Excellent Multitasking Abilities
  • Event Coordination
  • Email Correspondence
  • Vendor Liaising
  • Deposit Collection
  • Cash Flow and Reconciliation
  • Business Correspondence
  • Proper Phone Etiquette
  • Self Starter
  • Office Administration
  • Invoice Preparation
  • Excel Spreadsheets
  • Maintain Filing Systems
  • Office Supplies and Inventory
  • Customer Needs Assessments
  • Customer Interaction
  • Critical Thinking
  • Active Listening
  • Installation and Repair
  • Time Management
  • Consultative Sales Approach
  • Telephone Support
  • Reading Comprehension
  • Labor Costs
  • Inspection and Diagnostics
  • Work Orders
  • Sound System Installation
  • Steam Cleaning
  • Quality Control
  • Dining Area Maintenance
  • Food Sales and Promotion
  • High-Volume Dining
  • Cash Handling
  • Stocking and Replenishing
  • To-Go Order Preparation
  • Dining Customer Service
  • Age Verification
  • Guest Seating
  • Menu Item Recommendation
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Greeting and Seating Guests
  • Bus Tables
  • Table Preparation

Timeline

Office Manager

MODIFIED CUSTOM AND COLLISION
01.2021 - Current

Executive Assistant

DISTINCTIVE AUTOMOTIVE SOLUTIONS
05.2020 - 01.2021

Car Audio Installer/Detailer

CAR TOYS
01.2019 - 05.2020

Store Security Officer/Asset Protection

GORDMAN'S
10.2018 - 01.2019

Waitress/Server

MONTEREY'S LITTLE MEXICO
02.2017 - 06.2017

Automotive Detailer

CW TINT
11.2016 - 01.2017

Waitress/Server

CHINESE WOK
07.2015 - 11.2016

Artist

VANS CUSTOM CULTURE CONTEST
01.2013 - 04.2013

High School Diploma -

HARDIN HIGH SCHOOL

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Trisha Murphy