Trisha Murphy
Houston,TX
Summary
Dynamic Customer Service Sales Representative with a proven track record at Prime Communications AT&T, excelling in sales techniques and relationship building. Recognized for achieving sales quotas and enhancing customer satisfaction through effective communication and critical thinking. Adept at utilizing CRM software to streamline processes and drive results in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Prime Communications AT&T
Houston, TX
10.2022 - Current
- Drive sales of products and services through strategic customer meetings.
- Maintain up-to-date knowledge of evolving offerings to enhance sales to existing customers.
- Assist customers in navigating website for optimal product selection.
- Establish sustainable relationships through effective communication with customers.
- Ensure compliance with laws and regulations governing sales processes.
- Provide management with feedback on service failures and customer concerns.
- Collaborate across departments to resolve customer issues efficiently.
- Conduct follow-up calls to verify customer satisfaction with received products or services.
AT&T
Customer Service Sales Representative
Houston, TX
05.2021 - 10.2022
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Poker Dealer
Golden Nugget Casino
Lake Charles, LA
11.2014 - 03.2020
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay.
- Adhered strictly to security protocols while handling money transactions.
- Observed gamblers to identify marking, switching and counting cards.
- Inspected cards for wear and tear prior to dealing them out.
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Reconciled betting currency at shift end and during gameplay to maintain accurate accounting, receipt and distribution of house and players' winnings, spending, and exchanges.
- Assisted guests in understanding the rules and regulations of various poker games.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
Poker Dealer
L'Auberge Casino Resort
Lake Charles, LA
06.2011 - 11.2014
- Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay.
- Adhered strictly to security protocols while handling money transactions.
- Inspected cards for wear and tear prior to dealing them out.
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Conducted chip exchanges as needed during shifts.
- Monitored games for adherence to gaming laws and regulations, as well as house policies.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Balanced table bank at beginning and end of shift.
- Resolved customer issues in a professional manner.
Poker Dealer
Isle of Capri Casino
Westlake, LA
06.2007 - 06.2011
- Identified needs of customers promptly and efficiently.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Performed functional game duties quickly by efficiently handling money and chips.
- Followed standard procedures for opening and closing tables.
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Provided guidance and assistance to less experienced dealers.
- Performed accurate payouts according to established procedures.
- Dealt cards, inspected equipment and monitored players to ensure fair and appropriate play.
- Balanced table bank at beginning and end of shift.
- Ensured compliance with safety guidelines at all times.
- Dealt cards to players in accordance with established rules and regulations of the game.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
Pit Clerk/Dealer
Harrahs Casino And Resort
Lake Charles, LA
04.2003 - 06.2007
- Handled cash drawer responsibilities including making change accurately.
- Established and maintained banks and table limits for each game.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Notified security staff of suspected cheating, fraud and security concerns.
- Mastered pit games and maintained expert knowledge of government regulations for table games.
- Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
- Resolved conflicts between customers in a friendly yet professional manner.
- Inspected equipment to maintain proper working conditions.
- Monitored and supported dealers at each table, tracked number of players, prevented overcrowding, replenished money or chips and oversaw cash transactions.
- Balanced daily transactions to ensure accurate record keeping.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
Education
Graduate Certificate - Medical Billing And Coding
The College of Health Care Professions
TX01-2021
Professional Dealer's License - Table Games
Harrah's Casino
Lake Charles, LA08-2005
Skills
- Sales pitching
- Adaptability and flexibility
- Multitasking and organization
- Empathy and patience
- Decision making
- Goal-oriented mindset
- Cultural awareness
- Sales quota achievement
- Sales techniques
- Customer service excellence
- Call management
- Persuasion skills
- CRM proficiency
- Critical thinking
- Issue resolution follow-up
- Call center experience
- Active listening skills
- Verbal and written communication
- Feedback reception skills
- Time management strategies
- Upselling techniques
- Phone etiquette expertise
- Relationship building skills
- Product knowledge mastery
- Compliance adherence practices
- Remote office availability
- Data entry proficiency
- Microsoft Office applications
Certification
- Medical Billing and Coding Certification
- Professional Poker License
Accomplishments
- Exceptional Customer Service Award with Prime Communications
Timeline
Customer Service Sales Representative
Prime Communications AT&T
10.2022 - Current
AT&T
Customer Service Sales Representative
05.2021 - 10.2022
Poker Dealer
Golden Nugget Casino
11.2014 - 03.2020
Poker Dealer
L'Auberge Casino Resort
06.2011 - 11.2014
Poker Dealer
Isle of Capri Casino
06.2007 - 06.2011
Pit Clerk/Dealer
Harrahs Casino And Resort
04.2003 - 06.2007
Graduate Certificate - Medical Billing And Coding
The College of Health Care Professions
Professional Dealer's License - Table Games
Harrah's Casino
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