Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trisha Murray

Neligh,NE

Summary

  • Dynamic Nursing Unit Coordinator with knowledge of healthcare regulations compliance and patient confidentiality, honed at Antelope Memorial Hospital. Proven track record in enhancing customer satisfaction and fostering teamwork. Maintains professionalism and problem-solving abilities, consistently delivering exceptional service. Certified in BLS CPR and proficient in medical terminology.
  • Highly skilled and enthusiastic professional with more than 4 years of experience managing operations in patient-centric medical offices. Contribute to high-volume medical practices by providing exceptional customer service.
  • Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
  • Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Access Coordinator position. Ready to help team achieve company goals.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Nursing Unit Coordinator

Antelope Memorial Hospital
11.2021 - Current
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Coordinated referrals through other medical specialists and documented details in patient charts.
  • Able to process patient referral records .
  • Responded to customer requests for services, and scheduling appointments.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service.
  • Trained new personnel regarding nursing coordinator tasks.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests in a timely manner.

Childcare Assistant Teacher

Columbus Community Hospital Childcare Center
05.2017 - 09.2021
  • Assisted in maintaining orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
  • Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
  • Participated in professional development opportunities to stay current with best practices in early childhood education, incorporating new strategies into the classroom as appropriate.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.


Customer Service Representative

KV Vet Supply
03.2013 - 05.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Telemarketer

Apogee Enterprises Inc.
02.2011 - 05.2013
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Set up charity pick up.
  • Delivered scripted sales pitch to potential customers.
  • Answered questions about company offerings with knowledgeable responses about services.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Called prospective customers in designated market area to arrange charity pickup.
  • Recorded and updated customer information in online systems.

Education

No Degree - Medical Billing And Coding

Bryan University
Tempe, AZ
07-2021

Skills

  • Healthcare regulations compliance
  • Patient confidentiality
  • Medical terminology proficiency
  • Healthcare technology
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Knowledgeable of HIPAA guidelines

Certification

  • Certified Coding Associate

Timeline

Nursing Unit Coordinator

Antelope Memorial Hospital
11.2021 - Current

Childcare Assistant Teacher

Columbus Community Hospital Childcare Center
05.2017 - 09.2021

Customer Service Representative

KV Vet Supply
03.2013 - 05.2017

Telemarketer

Apogee Enterprises Inc.
02.2011 - 05.2013

No Degree - Medical Billing And Coding

Bryan University

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