Trisha Nguyen
Olathe,KS
Summary
Seasoned Senior Instructional Designer with expertise in developing and implementing complex learning programs. Skilled at designing engaging, learner-centric curriculum using the latest educational technology tools. Recognized for consistently delivering high-quality instructional materials that enhance learning experiences and improve performance outcomes. Demonstrates strong leadership qualities and collaborative skills, fostering productive relationships with stakeholders.
Overview
20
20
years of professional experience
Work History
Senior Instructional Designer
Optum
Minnetonka, MN
07.2017 - Current
- Coordinated various projects, prioritizing prompt and efficient delivery of educational experiences
- Collaborated with subject matter experts to confirm content validity
- Designed and developed online courses using a variety of authoring tools
- Integrated multimedia elements into e-learning courses for enhanced user experience
- Reviewed existing curricula and recommended improvements based on best practices in adult learning theory
- Monitored learner progress and provided feedback to improve performance outcomes
- Facilitated comprehensive training through innovative digital delivery methods
- Measure effectiveness of training through comprehensive evaluation of data obtained from participants
- Facilitated seamless adoption of new learning tools
- Mentored junior instructional designers on the development of creative learning solutions
- Explain principles of instructional design
- Explored cutting-edge tools to improve educational practices
- Evaluate learner feedback to identify areas needing enhancement in instructional design processes
- Collaborated with business stakeholders to determine learning requirements and prioritize initiatives
- Managed multiple projects simultaneously while ensuring adherence to deadlines and budgets
- Ensured compliance with applicable regulations pertaining to educational standards or accreditation requirements
- Participated in professional development activities such as conferences or seminars for keeping up-to-date with industry trends
- Evaluated course performance to determine areas in need of improvement
- Demonstrated knowledge of varied learning modalities
- Utilized knowledge of industry best practices to improve upon existing training methods
- Implemented employee training programs to improve performance and productivity
Human Capital Specialist
Optum Rx(Formally BriovaRx Infusion Services)
Lenexa, KS
12.2015 - 07.2017
- Oversaw strategic acquisition efforts successfully
- Played a key role in managing duties crucial to the Human Capital department amid transition
- Performed detailed analysis of hiring requisition records
- Conducted comprehensive data analysis on employee retention rates
- Facilitated communication between employees and leaders during workforce transitions
- Executed audits for branch locations
- Streamlined methodologies for superior service efficiency
- Generated comprehensive reports tracking team performance metrics
- Developed comprehensive guides covering company procedures and policies for onboarding new hires
- Engaged with marketing teams to create impactful promotional campaigns
- Engaged in continuous training initiatives
- Supported the hiring process by verifying employment and references
- Prepared diverse correspondence including memos, wage data, benefits information, and special projects
- Ensured adherence to legal standards in HR operations
- Responded to questions on company guidelines, processes, and initiatives
- Streamlined interactions between team members and management
- Executed numerous ad hoc HR tasks when needed
- Contributed to creation and facilitation of New Employee Orientation
- Developed and delivered training programs for operational staff
- Created instructional materials such as workbooks, job aids, and handouts to support learning objectives
- Conducted assessments to evaluate performance of operational staff against established standards
Lead Patient Care Coordinator
BriovaRx Infusion (AxelaCare Health Solutions)
Lenexa, KS
01.2012 - 12.2015
- Coordinated with other healthcare professionals to ensure optimal patient care
- Developed strategies for improving quality of service delivery to patients
- Implemented new policies and procedures related to patient care
- Ensured that all safety protocols were followed during patient treatment
- Advised the clinical team on best practices for providing safe and effective care
- Participated in regular performance improvement activities and initiatives
- Identified areas of opportunity for improved patient outcomes
- Processed patient intake information and updated medical records prior to treatment
- Completed insurance verifications and claim forms for patient intake and processing
- Established strong work network by building professional relationships with physicians and fellow employees
- Received and routed care team messages and documents to appropriate staff
- Troubleshot and resolved complex customer service issues to enhance patient and family experience
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Tracked patient outcomes and prepared reports for healthcare providers
- Assisted patients in understanding their care plans and healthcare options
- Maintained comprehensive patient records, ensuring accuracy and confidentiality
- Provided emotional support and guidance to patients and their families
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications
- Maintained awareness of government regulations, health insurance changes and financing options
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
Nursing Assistant/Unit Secretary
Olathe Medical Center
Olathe, KS
08.2004 - 01.2012
- Executed tasks under the guidance of the RN to support patient care
- Handled phone communications and transcriptions efficiently
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs
- Performed specimen collection for laboratory analysis
- Applied wound care techniques, including dressing changes
- Ensured examination rooms were ready by organizing needed supplies
- Documented daily activities and changes in patient conditions clearly
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
- Conducted regular rounds to check on patients' safety and proactively address issues
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Compiled and filed medical reports, charts, and correspondence
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction
- Maintained detailed and accurate patient records in hospital databases
- Supported the orientation of new staff by providing guidance on unit procedures and documentation
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations
Education
Bachelor of Arts - Human Resources, Leadership and Management
Ottawa University
Overland Park, KS05.2017
Associates of Arts - General Studies
Johnson County Community College
Overland Park, KS05.2009
Skills
- Training Program Development
- Curriculum Design
- Curriculum Implementation
- Course evaluation
- Feedback Analysis
- Instructional Strategies
- Learning Strategies
- Industry Best Practices
- Team member development
- Organizational Performance
- Conflict resolution
- Training program improvement
- Implementation support
- Needs Assessment
- Learning Management Systems
- Storyboarding
- Design thinking
- Visual Communication
- Audio Editing
- Video Editing
- Project tracking
- Agile Methodology
- Presentations
- Project development and lifecycle
- Advanced understanding of Microsoft Office
Affiliations
Academic Awards and Honors:
- Dean's List
- Scholarships
- Graduation honors: Cum Laude
Leadership Roles/Volunteer Work:
- Girl Scout Troop Leader
Extracurricular Activities:
- Membership in Phi Theta Kappa society
Accomplishments
- Emerging Leaders Program Alumni 2023
Volunteer Experience
Girl Scout Troop Leader (Volunteer) Girls Scouts of NE Kansas and NW Missouri
August 2022 - Current
- Leadership: led bi-weekly troop meetings, coordinated badge and award requirements
- Mentorship: mentored girls to develop their own leadership styles and confidence
- Organizational Skills: organized and chaperoned events, managing schedules, and coordinating logistics for troop activities
- Project Management: managed cookie sales and fall product fundraising events,including budgeting, goal setting, and sales strategies
- Communication: communicate regularly with parents, volunteers, and community members to ensure smooth operations
- Problem-Solving: capable of how to handle challenges and resolve conflicts within the troop
References
References are available on request.
Timeline
Senior Instructional Designer
Optum
07.2017 - Current
Human Capital Specialist
Optum Rx(Formally BriovaRx Infusion Services)
12.2015 - 07.2017
Lead Patient Care Coordinator
BriovaRx Infusion (AxelaCare Health Solutions)
01.2012 - 12.2015
Nursing Assistant/Unit Secretary
Olathe Medical Center
08.2004 - 01.2012
Bachelor of Arts - Human Resources, Leadership and Management
Ottawa University
Associates of Arts - General Studies
Johnson County Community College
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