Trisha Ogden
Daytona Beach,FL
Summary
Compassionate Lead Certified Medical Assistant known for high productivity and efficient completion of tasks. Skilled in patient care coordination, medical record management, and clinical procedures. Excel in communication, teamwork, and adaptability, ensuring seamless operations in fast-paced healthcare environments.
Overview
3
3
years of professional experience
Work History
Lead Certified Medical Assistant
Outreach Community care Network
Daytona Beach, FL
11.2022 - Current
- Prepared examination rooms with necessary instruments and supplies for examinations or treatments.
- Monitored inventory levels of medical supplies used throughout the facility.
- Provided education to patients regarding preventive health measures and lifestyle changes that could improve their overall health status.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered injections and medications under the direction of a physician or nurse.
- Performed vital signs such as height, weight, blood pressure measurements.
- Responded to inquiries from staff members regarding patient care plans or treatment options.
- Communicated effectively with other healthcare providers both verbally and through written documentation.
- Ensured that all patient safety policies were followed throughout each procedure and visit.
- Participated in team meetings to discuss best practices related to patient care delivery.
- Instructed patients in proper medication administration techniques and post-treatment instructions.
- Facilitated coordination between physicians, nurses, and hospital staff to ensure timely administration of complex medications.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR, making sure a ROI was signed.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered medications under physician's supervision.
- Prepared treatment rooms for patient examinations.
- Supported administrative staff by processing payments.
- Collected, labeled and stored laboratory specimens properly prior to testing
- Positioned patients properly during examination or treatment for comfort and safety.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Managed patient lab orders, adhering to ID provider specifications, and coordinated scheduling of lab appointments for efficient follow-up appointments with the provider.
- Greeted patients upon arrival at office visits and verified demographic data before appointment start times.
- Provided administrative and clinical support to physicians, nurses, and other healthcare professionals.
- Assisted in patient care management by scheduling appointments, verifying insurance coverage, and obtaining authorizations for procedures.
- Maintained medical records, including updating information into the electronic health record system.
- Answered phone calls from patients seeking advice or assistance with medical issues.
- Documented patient care services by charting in the medical record according to accepted practices.
- Collected laboratory specimens according to established protocols.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues, ask of any changes in medications, if they had a PCP, if they are still using the same pharmacy that is in their chart, and also checking to see if they are 100% adherent with their ID medications
Certified Medication Technician
Seagrass assisted living
Port Orange, FL
02.2021 - 11.2022
- Identified potential drug interactions and reported them promptly to the supervising nurse.
- Ensured that medication was stored correctly according to manufacturer guidelines and facility policies.
- Responded quickly and appropriately to all emergency situations related to patient health issues.
- Assisted with training new Certified Medication Technicians on medication administration processes.
- Administered medications to residents in accordance with physician's orders, nursing standards, and state regulations.
- Maintained accurate records of medication administration and other related documentation.
- Maintained professional relationships with other healthcare professionals including pharmacists, physicians, nurses.
- Monitored vital signs prior to administering medications and reported any changes or irregularities to the supervising nurse.
- Reported any observed changes in physical condition or behavior immediately to the supervising nurse or physician.
- Communicated effectively with family members about their loved one's current medical status.
- Provided emotional support and reassurance when needed while also maintaining professional boundaries at all times.
- Observed residents during medication administration for adverse reactions or non-compliance with instructions provided by staff members.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Assisted patients with activities of daily living, including medication reminders.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Followed protocols for disposing of expired or unused medications safely.
- Assisted in updating patient care plans with medication changes and observations.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Completed continuing education to stay updated on medication administration practices.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Planned and served meals and snacks to patients according to prescribed diets.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Collected specimens from patients for laboratory testing purposes.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL05-2027
Skills
- Clinical Leadership
- Staff Training and Development
- Patient Registration
- Patient Care Coordination
- IM or subQ injection Administration
- Medical terminology proficiency
- Appointment Scheduling
- Vital signs monitoring
- Cultural Competency
- Sterilization techniques
- Electronic Health Records Management
- HIPAA Compliance
- Patient Flow Management
- Procedure Assistance
- Medical Terminology
- Respiratory equipment training
- Needs assessments
- Sterile technique
- Vital Sign Monitoring
- Clinical Documentation
- Medical Procedures
- Patient Relations
- Restocking lab supplies
- Human anatomy and physiology
- Patient-focused care
- Phlebotomy
- Collaboration and Teamwork
- Medication Administration
- First Aid
- Communicating with patient families
- Proper sterilization techniques
- Maintaining confidentiality
- Electronic Medical Records, I use ECW already
- Patient Assessments
- Equipment Sterilization
- Infection control procedures
Accomplishments
- Really proud of myself for maintaining a 4.0 while working full time. It also makes me proud that the Mat provider wants me to be his nurse, but I know way too much to be dedicated to only him. In addition to being accepted into Honor Society!
Timeline
Lead Certified Medical Assistant
Outreach Community care Network
11.2022 - Current
Certified Medication Technician
Seagrass assisted living
02.2021 - 11.2022
Associate of Arts -
Daytona State College
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