Trisha Pahalad
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Curriculum Resource Teacher
Glad Tidings Apostolic Assembly
04.2019 - 02.2020
- Streamlined curriculum planning processes by creating user-friendly digital templates for lesson plans, unit outlines, and assessment tools.
- Collaborated with colleagues to develop interdisciplinary lesson plans that fostered critical thinking skills for improved academic outcomes.
- Served as a mentor and resource for new teachers, sharing best practices and offering guidance on classroom management techniques.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Handled class records for attendance, assignment grades and course participation scores.
Operations Manager
Victoria's Secret & PINK
09.2017 - 12.2018
- Trained new employees on company policies, procedures, and product knowledge for seamless onboarding experience.
- Trained new staff in product knowledge and customer service protocols.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Conducted regular staff meetings for effective communication of goals, updates, and feedback.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
General Manager
Luxottica - Sunglass Hut
03.2015 - 05.2017
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed sales data to identify trends, optimize inventory levels, and maximize profitability.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Maintained strict confidentiality in handling sensitive information related to personnel records, financial data, and legal documents.
- Collaborated with other departments on special projects requiring clerical support or expertise in office management processes.
- Updated reports, managed accounts, and generated reports for company database.
Manager of Operations
Charles David Of California
08.2011 - 09.2013
- Trained and mentored new team members on sales techniques and product knowledge to improve overall store performance.
- Contributed to the hiring process by screening resumes, conducting interviews, and providing recommendations for qualified candidates.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Education
Associate of Arts - Liberal Arts And Sciences
Valencia College
Orlando, FLSkills
- Data Entry
- Employee Training
- Training and coaching
- Payroll Processing
- Team Supervision
- Scheduling Coordination
- Administrative Support
- Project Management
- Clerical Support
- Human Resources
- Microsoft Office
- Office Administration
Timeline
Curriculum Resource Teacher
Glad Tidings Apostolic Assembly
04.2019 - 02.2020
Operations Manager
Victoria's Secret & PINK
09.2017 - 12.2018
General Manager
Luxottica - Sunglass Hut
03.2015 - 05.2017
Manager of Operations
Charles David Of California
08.2011 - 09.2013
Associate of Arts - Liberal Arts And Sciences
Valencia College
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