Trisha Parker
Orland,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Owner/Operator Manager
YaYa's Children's Store
Orland, CA
03.2020 - 09.2024
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, accounting, purchasing and scheduling.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Produced detailed reports on key performance indicators for internal review purposes.
- Organized events such as trade shows or conferences in order to promote brand awareness.
Mortgage Loan Officer
Wells Fargo Home Mortgage
San Francisco, CA
07.2013 - 02.2020
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Negotiated terms and conditions of loan agreements with borrowers.
- Resolved borrower complaints in a timely manner while providing excellent customer service.
- Performed periodic quality control reviews on completed files prior to funding.
Medical Biller and Coder
Corning Eye Care Center
Corning, CA
02.2008 - 06.2013
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Submitted claims to insurance companies electronically or by mail.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Reconciled accounts receivable to ensure accuracy of payments received.
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Provided customer service support to patients regarding billing inquiries.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Responded promptly to requests from insurance companies regarding clarification on claim submissions.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
Education
Associate of Science - Nursing
Butte College
Oroville, CASkills
- Operations Management
- Operations Oversight
- Financial Planning
- Financial Analysis
- Marketing expertise
- Documentation And Reporting
- Business Planning
- Personnel Management
- Finance management
- Negotiation Tactics
- Payment Collection
- Client Account Management
- Regulatory Compliance
- Document analysis
- Licensed Mortgage Loan Originator
- Document Review
- Clinical Documentation
- Insurance Verification
- Claims Processing
- Medical Billing
Timeline
Owner/Operator Manager
YaYa's Children's Store
03.2020 - 09.2024
Mortgage Loan Officer
Wells Fargo Home Mortgage
07.2013 - 02.2020
Medical Biller and Coder
Corning Eye Care Center
02.2008 - 06.2013
Associate of Science - Nursing
Butte College
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