Hardworking, highly motivated professional, with 12 years’ experience in retail management, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service and value.
Creates business plans, forecasts, and budgets to drive short and long-term growth strategies.
Maintains positive relationships with customers through excellent customer service practices.
Demonstrates leadership and management skills in overseeing daily operations of the business, including staff training, customer service, and budgeting.
Analyzes data from financial reports to identify areas of improvement in business operations.
Develops comprehensive marketing strategies to increase brand awareness and maximize profits.
· Reviews financial statements, sales reports, and other performance data to measure productivity.
Experienced with social media and communications platforms.
Generates and distributes paychecks to employees.
Maintains employee records, including new hires, terminations, and changes in status, according to payroll policies.
Calculates, prepares, and issues bills, invoices, account statements, and other financial statements.
Utilizes QuickBooks to create and maintain meticulous accounting records for the company.
Maintains organized records of all payments, including disbursements, invoices, and expenses.
Shared leadership oversight of the safety of people and pets, customer experience, inventory management, and financial outcomes within the store.
Provides exemplary leadership to the store by driving company strategies, achieving targeted results, championing exceptional customer service, and efficient execution of the store's daily business.
Responsible for driving PetSmart's vision, mission, values, and strategy within the store.
Leads the associate and customer experience at all levels and ensures pets in our care are safe and healthy.
Oversees all PetSmart services (salon and training), live pet sales, and adoptions.
Maintain store standards and lead a culture of empowerment by ensuring compliance with policies and procedures and the code of ethics.
Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
Responsible for employment decisions and facilitates the associate experience, while supporting associate development.
Drives and identifies opportunities to grow the business, and holds associates accountable in achieving store P&L expectations.
Displayed commercial, industrial, agricultural, and residential properties to clients and explained features.
Conducted comparative market analysis for pricing homes accurately.
Compared property with comparable properties that had recently sold to determine its competitive market price.
Guided and assisted buyers or sellers throughout the entire transaction process.
Business Growth
Managing Client Relationships
Financial Administration
Human Resource Management
Business Accounting
Oversee Administrative Functions
Payroll Administration and Timekeeping
Manage Operations