Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trisha Peterson

Titusville ,FL

Summary

Dynamic operations supervisor with a proven track record at Terminal Security Solutions, enhancing team productivity through effective coaching and conflict resolution. Skilled in project management and regulatory compliance, I successfully streamlined processes, boosting customer satisfaction and operational efficiency. Committed to fostering a positive work environment and driving continuous improvements.

Overview

11
11
years of professional experience

Work History

Supervisor of Operations

Terminal Security Solutions
05.2022 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Receptionist/Coordinator

Greenfield Community Association
05.2014 - 07.2018
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
  • Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
  • Collaborated with team members to ensure seamless coordination of daily operations and special events.
  • Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
  • Improved client relations with exceptional communication skills, providing information on products and services as needed.
  • Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
  • Enhanced office efficiency by proactively identifying opportunities for improvement in processes or procedures and recommending solutions to management.
  • Streamlined invoice processing for the accounting department by ensuring accurate and timely data entry into the financial system.
  • Increased office productivity through expert management of filing systems, records, and correspondence.
  • Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Kept high average of performance evaluations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Sales Associate

Hobby Lobby
10.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Associate Of General Studies - Theatre

Brightpoint Community College
Midlothian, VA

Cosmetology Licensure - Cosmetology

Academy of Cosmetology
06.2022

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Quality assurance
  • Goal setting
  • Workflow optimization
  • Coaching and mentoring
  • Project management
  • Staff evaluation
  • Facilities inspection
  • Regulatory compliance
  • Program planning
  • Verbal and written communication
  • Safety procedures
  • Operational planning
  • Task delegation
  • Inventory control
  • Performance evaluation
  • Equipment management
  • Logistics management
  • Workforce planning
  • Change management
  • Lean practices implementation
  • Damage control
  • Decision-making
  • Operations management
  • Problem-solving
  • Staff management
  • Strategic planning
  • Staff training
  • Inventory management
  • Performance management
  • Schedule management
  • Cultural awareness
  • Cross-functional collaboration
  • Interpersonal communication
  • Employee relations and conflict resolution
  • Planning and implementation
  • Project planning and development
  • Operational efficiency
  • Organizational management
  • Management
  • Maintaining compliance
  • Policies and procedures implementation
  • Health and safety compliance
  • Employee motivation
  • Superb time management skills
  • Client relations
  • Customer relationship management
  • Work flow planning
  • Project leadership
  • Process flows
  • Strategic partnerships
  • Continuous improvements
  • Client relationships
  • Unsurpassed work ethic
  • Process improvement strategies
  • Customer retention
  • Performance monitoring
  • Crisis management
  • Complex problems analysis
  • Staff development
  • Risk management
  • Customer relationship management (CRM)
  • Performance reporting
  • Operations oversight
  • Emergency response
  • Process improvements
  • Delegation
  • Process improvement

Timeline

Supervisor of Operations

Terminal Security Solutions
05.2022 - Current

Sales Associate

Hobby Lobby
10.2019 - 03.2020

Receptionist/Coordinator

Greenfield Community Association
05.2014 - 07.2018

Associate Of General Studies - Theatre

Brightpoint Community College

Cosmetology Licensure - Cosmetology

Academy of Cosmetology

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Trisha Peterson