Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trisha Pietroforte

Wylie,Texas

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

8
8
years of professional experience

Work History

Certified Technician

Sam's Club
10.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Stock Supervisor

Ross Dress For Less
08.2020 - 10.2021
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Set up displays of merchandise to market new products to customers.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Monitored progress of tasks to provide feedback for improvement.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Assigned tasks to team members to complete within designated time frames.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Operations Manager

Raising Cane's Restaurants
11.2015 - 08.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Education

No Degree -

Oklahoma City Community College
Oklahoma City, OK

High School Diploma -

Del City High School
Del City, OK
05.2001

Skills

  • Superior Technical Abilities
  • Customer Service Experience
  • Component Replacement
  • User Training
  • Pharmacy and Customer Records Management
  • Drug Storage Procedures
  • Prescription Management
  • HIPAA
  • Problem-Solving Skills
  • Drug Inventory Control

Timeline

Certified Technician

Sam's Club
10.2021 - Current

Stock Supervisor

Ross Dress For Less
08.2020 - 10.2021

Operations Manager

Raising Cane's Restaurants
11.2015 - 08.2020

No Degree -

Oklahoma City Community College

High School Diploma -

Del City High School

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Trisha Pietroforte