Summary
Overview
Work History
Education
Skills
Timeline
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Trisha Potteiger

Mechanicsburg,PA

Summary

Dynamic Treatment Coordinator at Verber Family Dentistry with a proven track record in patient care coordination and appointment scheduling. Enhanced patient satisfaction through exceptional customer service and streamlined operations. Skilled in insurance verification and HIPAA compliance, fostering a safe and efficient healthcare environment.

Overview

13
13
years of professional experience

Work History

Treatment Coordinator

Verber Family Dentistry
11.2023 - Current
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Improved patient retention by providing excellent customer service and establishing rapport with clients.
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.
  • Managed Frenectomy cases ensuring seamless coordination of care for patients..
  • Understood dental terminology and insurance breakdowns
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Reviewing OOP Est & past due balances
  • Building schedules with appropriate blackouts, manage schedule for optimal flow of patients
  • Training new hires and assisting in finding coverage


Medical Assistant

Nephrology Associates of Central PA
03.2018 - 11.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Increased staff knowledge by conducting training sessions on proper IV compounding techniques and procedures.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Prevented complications by carefully monitoring patients for signs of infiltration, phlebitis, or other adverse reactions to intravenous treatments.
  • Streamlined workflow by effectively organizing supplies, equipment, and documentation related to IV therapy administration.
  • Reduced risk of infection by maintaining sterile environments while inserting, replacing, or removing IV lines.

Behavior Specialist

New Story School
02.2017 - 03.2018
  • Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
  • Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
  • Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
  • Supervised student behavior during daily academic routines to secure safety of students and staff.
  • Improved student behavior by implementing individualized behavior support plans and strategies.
  • Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
  • Conducted functional behavior assessments to identify root causes of challenging behaviors and inform intervention planning.

Medical Assistant Supervisor

AllBetterCare
09.2012 - 01.2017
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
  • Reduced wait times for patients by implementing an efficient triage system for urgent cases.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
  • Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
  • Streamlined administrative processes to reduce errors and improve overall office efficiency.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Performed lab test such as Strep, Flu, and Pregnancy Testing
  • Performed Drug & Alcohol Testing along with Breath Alcohol Testing
  • Iv Specialist & Trainor

Education

No Degree - Nursing

Harrisburg Area Community College
Harrisburg, PA

Associate of Science - Medical Assistant Specialist

Academy of Medical Arts
Harrisburg, PA
01-2014

Cumberland Valley
Mechanicsburg, PA
06-2000

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Insurance verification
  • Patient care coordination
  • Treatment Planning
  • Customer service
  • Organizational skills

Timeline

Treatment Coordinator

Verber Family Dentistry
11.2023 - Current

Medical Assistant

Nephrology Associates of Central PA
03.2018 - 11.2023

Behavior Specialist

New Story School
02.2017 - 03.2018

Medical Assistant Supervisor

AllBetterCare
09.2012 - 01.2017

No Degree - Nursing

Harrisburg Area Community College

Associate of Science - Medical Assistant Specialist

Academy of Medical Arts

Cumberland Valley

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Trisha Potteiger