Summary
Overview
Work History
Education
Skills
Timeline
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Trisha Rappaport

Travel Consultant
Chicago,IL

Summary

Corporate and leisure travel professional with comprehensive experience in managing travel arrangements for both business and leisure clients. Strong focus on team collaboration and delivering results. Skilled in itinerary planning, client communication, and problem-solving. Reliable and adaptable to changing needs, ensuring seamless travel experiences and client satisfaction.

Overview

20
20
years of professional experience

Work History

VIP Leisure Travel Consultant

Archer Travel Service, Inc
05.2019 - Current
  • Specialize in crafting custom made travel experiences for high-net-worth individuals and discerning clients.
  • Deep knowledge and access to luxury partners, and the ability to deliver seamless, personalized service.
  • Design and book customized luxury leisure travel itineraries, including flights, five-star accommodations, private villas, cruises, tours, and exclusive experiences.
  • Provide high-end service to VIP clients working with partners to ensure unique, curated travel offerings and value-added amenities.
  • Maintain strong relationships, with a focus on trust, discretion, and long term loyalty
  • Handle changes, cancellations, and emergencies with compassion and efficiency, providing 24/7 concierge-level support when needed.
  • Stay current on luxury travel trends, destinations, and emerging experiences to offer the most relevant recommendations.
  • Maintain detailed records of client preferences, past trips, and special occasions to tailor future travel.
  • Work in collaboration with other teams such as marketing, concierge services and operations to ensure a cohesive experience.

VIP Corporate Travel Consultant

Frosch International Travel
08.2014 - 12.2018
  • Plan and coordinate all aspects of business travel for clients, including flights, hotels, car rentals, rail, and visas.
  • Utilization of Sabre GDS.
  • Ensure compliance with company policies and clients budgets.
  • Monitor itineraries and proactively resolve any disruptions such as delays and cancellations.
  • Negotiate rates and secure preferred travel vendor deals when possible.
  • Exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Provide 24/7 support or after-hours service as needed during business travel emergencies.

Corporate Travel Manager

BTM (Bannockburn Travel Management)
08.2005 - 05.2011
  • Managed a team of over 100 travel coordinators to ensure smooth travel arrangements for all company employees.
  • Managed over 50 business accounts with strong focus on achieving high levels of client praises and loyalty.
  • Reduced employee stress during business trips by providing personalized assistance in case of emergencies or last-minute changes.
  • Oversaw risk management initiatives related to corporate travel, safeguarding both employee well-being and company assets.
  • Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs.
  • Assisted HR teams in ensuring employee compliance with travel policies and provided guidance on addressing non-compliance issues.
  • Developed actionable insights based on data analysis that led to optimized supplier negotiations resulting in cost savings.
  • Collaborated closely with key stakeholders from various departments to understand their unique needs and align them with effective solutions.
  • Monitored industry trends and implemented best practices to continuously improve the company''s corporate travel program.
  • Analyzed travel data to identify patterns, optimize spending, and make informed decisions regarding future bookings.
  • Worked closely with top executives and assistants to meet compliance with strict business schedules.
  • Achieved significant savings on travel expenses by negotiating favorable contracts with airlines, hotels, and car rental agencies.
  • Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
  • Developed comprehensive travel policies and procedures, resulting in increased compliance and traveler satisfaction.
  • Educated employees on available resources such as preferred vendor lists, online booking tools, and mobile applications to facilitate self-service options when needed.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Established strong relationships with vendors and suppliers, leading to exclusive deals and discounts for the organization.
  • Enhanced employee safety during business trips through implementation of comprehensive pre-travel briefings covering destination-specific risks.

Education

Bachelor of Science - Economics

Loyola University of Chicago
Chicago, IL

Skills

  • Negotiation
  • Itinerary creation
  • Cross-cultural awareness
  • Teamwork and collaboration
  • Problem-solving abilities
  • Excellent communication
  • Global destinations
  • GDS proficiency
  • Travel planning
  • Client relationship building
  • Relationship management
  • Logistics support

Timeline

VIP Leisure Travel Consultant

Archer Travel Service, Inc
05.2019 - Current

VIP Corporate Travel Consultant

Frosch International Travel
08.2014 - 12.2018

Corporate Travel Manager

BTM (Bannockburn Travel Management)
08.2005 - 05.2011

Bachelor of Science - Economics

Loyola University of Chicago

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Trisha RappaportTravel Consultant