Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trisha Reaves

Cary,NC

Summary

Results-oriented and meticulous Specialty Supervisor with 15+ years of experience in executing healthcare strategies, hiring & managing staff, and advising on updates & activities. Highly skilled at administering personnel-related policies & procedures, ensuring productive workflows, and planning services & initiatives. Proven record of directing pharmacy operations, understanding sales & financial conditions, and responding to patient inquiries & complaints

Overview

16
16
years of professional experience
1
1
Certification

Work History

Specialty Supervisor

Walgreens Specialty Pharmacy
04.2021 - Current
  • Drive process improvements collaborating with corporate, regional & area business partners to optimize creation and execution of regional-level strategy
  • Bolster specialty business by directing & developing team members to resolve issues & complex problems and understand patient management systems, increasing overall engagement
  • Provide oversight of pharmacy operations at 17 specialty sites across NC, SC, VA, DC and
  • TN that generated a$537 million dollars in sales fiscal year 2023 which is 11.1% increase year over year
  • Manage regional enterprise consisting of 210 employees, including 25 managers and 17 direct reports
  • Manage federally sponsored 340 contracts with Walgreens and health system partners
  • Audits clinical patients’ profiles to ensure compliance with federal, states and URAC standards in order to ensure service quality and patient safety
  • Analyze Profit and Loss (P&L) statements for regional specialty pharmacy locations to optimize performances and meet YTD targets
  • Manage and develop strategic relationships with health systems, Pharma partners, payers, legislative bodies, charities, and employer groups to increase patient access and promote specialty pharmacy services
  • Manage relationships with pharmacy schools and professional organizations
  • Partner with Regional Sales Director to identity new business opportunities and partnerships for specialty pharmacy services throughout the region
  • Develop talent pipeline by leading recruitment and development of store managers, pharmacy managers, staff pharmacist through performance management to ensure culture of learning and engagement

Registered Manager Specialty Operations

Walgreens Specialty Pharmacy
07.2018 - 04.2021
  • Analyze pharmacy department procedures and practices to ensure compliance with federal and state regulations and guidelines
  • Manage portfolio of Limited Distribution Drugs including HIV, oncology, MS
  • CID and orphan drugs for rate diseases
  • Design and implement prescription requirements for processing and medication dispensing to maximize efficiency and safety
  • Conduct clinical monitoring and counseling for specialty patients including
  • Initial assessment, reassessments, and care plans
  • Understand specialty pharmacy sales and financial conditions
  • Use this information to define strategy to promote specialty growth
  • Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports
  • Ensures completion of all required reporting.

Registered Pharmacy Manager of Operations

Walgreens Pharmacy
11.2011 - 07.2018
  • Ensure all contractual obligations and performance guarantees set by the client are implemented and maintain pharmacy operations
  • Review metrics for store performance and discuss with director of operations on improvements needed to meet contract obligations while also maintaining policy and ` procedures to ensure pharmacy compliance
  • Recommend formulary changes and cost saving opportunities to the health care providers at the onsite clinic to help optimize cost savings for client and patient
  • Lead the Pharmacy and Therapeutics committee for the pharmacy service Premise
  • Health team
  • Oversee and implement strategies for promoting generic utilization, formulary efficiency, and other clinical programs

Pharmacy Manager

Walgreens Pharmacy
11.2009 - 11.2011
  • Review prescriptions to assure accuracy and to evaluate their suitability
  • Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage
  • Maintain records, such as pharmacy files, patient profiles, inventories, or records of narcotics, or other controlled drugs
  • Plan, implement, or maintain procedures for mixing, packaging, or labeling medications, according to policy and legal requirements, to ensure quality, security, and proper disposal.

Staff Pharmacist

Walgreens Pharmacy
06.2008 - 11.2009

Education

Doctor of Pharmacy -

Campbell University School
Buies Creek, NC

Skills

  • Regional Supervision
  • Initiative Implementation
  • Staff Hiring
  • Mentorship
  • Strategic planning
  • Compliance management
  • Financial analysis
  • Pharmaceutical Sales
  • Business-to-Business
  • Cross-Functional Teamwork
  • Project Management
  • Complex Problem-Solving

Certification

  • NC Licensed Pharmacist
  • MTM certifications
  • Immunization certification

Timeline

Specialty Supervisor

Walgreens Specialty Pharmacy
04.2021 - Current

Registered Manager Specialty Operations

Walgreens Specialty Pharmacy
07.2018 - 04.2021

Registered Pharmacy Manager of Operations

Walgreens Pharmacy
11.2011 - 07.2018

Pharmacy Manager

Walgreens Pharmacy
11.2009 - 11.2011

Staff Pharmacist

Walgreens Pharmacy
06.2008 - 11.2009

Doctor of Pharmacy -

Campbell University School
Trisha Reaves