Results-oriented and meticulous Specialty Supervisor with 15+ years of experience in executing healthcare strategies, hiring & managing staff, and advising on updates & activities. Highly skilled at administering personnel-related policies & procedures, ensuring productive workflows, and planning services & initiatives. Proven record of directing pharmacy operations, understanding sales & financial conditions, and responding to patient inquiries & complaints
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specialty Supervisor
Walgreens Specialty Pharmacy
04.2021 - Current
Drive process improvements collaborating with corporate, regional & area business partners to optimize creation and execution of regional-level strategy
Bolster specialty business by directing & developing team members to resolve issues & complex problems and understand patient management systems, increasing overall engagement
Provide oversight of pharmacy operations at 17 specialty sites across NC, SC, VA, DC and
TN that generated a$537 million dollars in sales fiscal year 2023 which is 11.1% increase year over year
Manage regional enterprise consisting of 210 employees, including 25 managers and 17 direct reports
Manage federally sponsored 340 contracts with Walgreens and health system partners
Audits clinical patients’ profiles to ensure compliance with federal, states and URAC standards in order to ensure service quality and patient safety
Analyze Profit and Loss (P&L) statements for regional specialty pharmacy locations to optimize performances and meet YTD targets
Manage and develop strategic relationships with health systems, Pharma partners, payers, legislative bodies, charities, and employer groups to increase patient access and promote specialty pharmacy services
Manage relationships with pharmacy schools and professional organizations
Partner with Regional Sales Director to identity new business opportunities and partnerships for specialty pharmacy services throughout the region
Develop talent pipeline by leading recruitment and development of store managers, pharmacy managers, staff pharmacist through performance management to ensure culture of learning and engagement
Registered Manager Specialty Operations
Walgreens Specialty Pharmacy
07.2018 - 04.2021
Analyze pharmacy department procedures and practices to ensure compliance with federal and state regulations and guidelines
Manage portfolio of Limited Distribution Drugs including HIV, oncology, MS
CID and orphan drugs for rate diseases
Design and implement prescription requirements for processing and medication dispensing to maximize efficiency and safety
Conduct clinical monitoring and counseling for specialty patients including
Initial assessment, reassessments, and care plans
Understand specialty pharmacy sales and financial conditions
Use this information to define strategy to promote specialty growth
Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports
Ensures completion of all required reporting.
Registered Pharmacy Manager of Operations
Walgreens Pharmacy
11.2011 - 07.2018
Ensure all contractual obligations and performance guarantees set by the client are implemented and maintain pharmacy operations
Review metrics for store performance and discuss with director of operations on improvements needed to meet contract obligations while also maintaining policy and ` procedures to ensure pharmacy compliance
Recommend formulary changes and cost saving opportunities to the health care providers at the onsite clinic to help optimize cost savings for client and patient
Lead the Pharmacy and Therapeutics committee for the pharmacy service Premise
Health team
Oversee and implement strategies for promoting generic utilization, formulary efficiency, and other clinical programs
Pharmacy Manager
Walgreens Pharmacy
11.2009 - 11.2011
Review prescriptions to assure accuracy and to evaluate their suitability
Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage
Maintain records, such as pharmacy files, patient profiles, inventories, or records of narcotics, or other controlled drugs
Plan, implement, or maintain procedures for mixing, packaging, or labeling medications, according to policy and legal requirements, to ensure quality, security, and proper disposal.