Trisha Reeder
Southington
Summary
A dynamic customer service representative with a proven track record at The HC Companies, I excel in enhancing customer relations and team productivity. Skilled in interdepartmental communication and staff training. My expertise in complaint resolution and order management drives business success, showcasing reliability and strategic decision-making.
Overview
23
23
years of professional experience
Work History
Customer Service Team Lead
The HC Companies
11.2013 - Current
- Coached new team members on service techniques.
- Escalated issues to proper supervisors when standard processes were not effective.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the customer service team.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
Teller Team Leader
Huntington National Bank
06.2007 - 11.2013
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Trained new hires on customer service policies and procedures.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Office Manager
Sparkle Markets
09.2001 - 06.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Processed bank deposit on a daily basis.
- Trained incoming employees.
- Balanced cash drawers daily.
- Performed week end close outs to ensure all transactions were accurate.
- Assisted customers with returns and purchases.
Education
BBA - Business Administration And Management
Kent State University
Kent, OHSkills
- Customer relations
- Order fulfillment
- Staff education and training
- Complaint resolution
- Interdepartmental communication
- Training materials
- Order management
- Account management
- Status updates
- Multitasking and prioritizing
- Reliability
- Decision-making
Timeline
Customer Service Team Lead
The HC Companies
11.2013 - Current
Teller Team Leader
Huntington National Bank
06.2007 - 11.2013
Office Manager
Sparkle Markets
09.2001 - 06.2007
BBA - Business Administration And Management
Kent State University
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