Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Trisha Riley

Trisha Riley

DeLand,FL

Summary

Strategic and results-driven Operations Projects & Standards Manager with over 15 years of experience driving operational excellence in the multifamily property management industry. Recognized for high productivity, proactive leadership, and a hands-on approach to project execution and process standardization. Skilled in leading cross-functional initiatives, implementing enterprise-wide systems, and developing scalable, company-wide standards that improve efficiency and compliance.

Exceptional communicator and problem-solver with a strong track record of fostering collaboration, adaptability, and team cohesion across all levels of the organization. Adept at translating strategic vision into actionable plans, while ensuring stakeholder alignment and consistent execution. Honored with Harbor Group’s Corporate STAR Award (2024) for exemplary leadership and lasting impact. Passionate about continuous improvement, innovation, and empowering teams through clarity, structure, and support.

Overview

15
15
years of professional experience

Work History

Operations Projects and Standards Manager

Harbor Group Management
01.2020 - Current
  • Manage the implementation and scaling of enterprise-wide systems, including Findigs and Obligo, leading pilot programs, training, and rollout.
  • Serve as Corporate Administrator for Blue Moon, and Policy Partner, Harbor Group’s SOP platform.
  • Develop, update, and enforce operational standards and policies to drive compliance, strategic initiatives, and efficiency across the organization.
  • Lead process improvement audits, and partner with stakeholders to identify, implement, and communicate improvements and changes.
  • Serve as the editor and strategic lead for change communication across multifamily operations, ensuring clear, consistent, and timely messaging to support company-wide initiatives, system rollouts, and policy updates. Partner with cross-functional teams to guide teams through change with minimal disruption and maximum clarity.
  • Respond to support desk requests related to operations systems, ensuring timely resolution, and team support.
  • Recognized as an HG Corporate STAR Award Winner (2024) for exemplary performance and contributions.

Community Manager

BH Management, Weller, Peak Living & AIMCO
Orlando, FL
03.2010 - 12.2020
  • Oversaw multifamily site operations, including leasing, budgeting, maintenance, and resident satisfaction.
  • Achieved high occupancy rates and regulatory compliance through strong leadership and site management.
  • Directed day-to-day operations for multifamily communities, including leasing, maintenance, budgeting, and resident relations.
  • Achieved and maintained occupancy rates above 95% through strategic marketing, reputation management, and team leadership.
  • Managed annual consistently meeting or exceeding NOI targets through expense control and revenue optimization.
  • Supervised and developed a high-performing on-site team, including leasing consultants, maintenance technicians, and contractors.
  • Ensured full compliance with Fair Housing, local/state regulations, and company policies through regular audits and staff training.
  • Implemented corporate-led initiatives and systems, acting as a liaison between the regional office and on-site operations.
  • Resolved resident concerns and led conflict resolution efforts, resulting in improvement in resident satisfaction and retention.
  • Oversaw capital improvement projects and routine preventative maintenance to preserve asset value and curb appeal.

Education

High School Diploma -

Deltona High School
Deltona, FL
05-2000

Skills

  • Operational standards development
  • Cross-functional project leadership
  • System implementation and pilot management
  • SOP creation and policy governance
  • Operational auditing and compliance
  • Internal communications and training
  • Change management and team enablement
  • Software administration and support
  • Process optimization
  • Strategic planning

_______________________

Industry Software Experience

MRI Yardi I Blue Moon Obligo Findigs CallMax I Grace Hill Microsoft Office Suite QuickBooks Various other PMS systems and supporting systems

References

References available upon request.

Timeline

Operations Projects and Standards Manager

Harbor Group Management
01.2020 - Current

Community Manager

BH Management, Weller, Peak Living & AIMCO
03.2010 - 12.2020

High School Diploma -

Deltona High School

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