Summary
Overview
Work History
Education
Skills
Certification
Professional Development
Timeline
Generic
Trisha Seeley

Trisha Seeley

Oviedo,FL

Summary

Dedicated HR and Learning & Development professional with 5+ years of experience designing and delivering training programs, managing onboarding processes, and administering employee benefits. Proven ability to support organizational growth through employee engagement, performance coaching, and cross-functional collaboration. Skilled in communication, conflict resolution, and KPI tracking, with hands-on experience in both training and HR operations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

EdTech Team Lead

First Source
04.2024 - Current
  • Led EdTech initiatives to optimize onboarding and employee development processes.
  • Created and maintained training programs aligned with organizational KPIs.
  • Collaborated with HR and leadership to identify and address performance gaps.
  • Managed feedback loops and performance reviews to support development goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

EdTech Trainer - Team Lead

First Source
07.2023 - 04.2024
  • Delivered onboarding and continuous learning programs for new hires and internal teams.
  • Supported employee development through coaching, performance tracking, and mentorship.
  • Reduced onboarding time by 20% through curriculum enhancements and LMS optimization.
  • Maintained accurate training documentation and tracked success metrics to support HR goals.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and implemented successful onboarding program.
  • Built and maintained professional relationships with vendors and suppliers.

Learning Development Trainer

TTEC
06.2019 - 04.2023
  • Company Overview: Remote / Palm Bay, FL
  • Delivered training for a specialized incubator program, driving performance outcomes aligned with KPIs.
  • Collaborated with operational management to align training objectives with business goals.
  • Increased first-time quality pass rate by 15% through targeted feedback and coaching.
  • Supported HR teams by improving onboarding experiences and employee engagement.
  • Remote / Palm Bay, FL
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Built and maintained professional relationships with vendors and suppliers.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed job-specific competencies and performance standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Created and oversaw [Type] training programs for operations.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.

Insurance Verification Specialist

Healthcare Support Staffing
12.2017 - 08.2018
  • Verified benefits and managed patient-specific financial documentation.
  • Communicated with insurance companies and internal teams to ensure compliance and accuracy.
  • Helped streamline internal processes, improving claim turnaround KPIs.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.

Employee Benefits Administrator / Trainer

Hewitt / Aon / Alight
02.2002 - 09.2017
  • Managed employee benefits for large client accounts, ensuring 95%+ accuracy in records.
  • Acted as seasonal trainer (2005–2016), leading onboarding classes and temporary teams.
  • Served as QA and feedback lead for temp agents, ensuring performance and policy adherence.
  • Delivered training on benefits, compliance, and HR systems.
  • Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.

Education

High School Diploma -

Oviedo High School
Oviedo, FL
06.1992

Skills

  • Performance monitoring
  • Trend tracking
  • Process improvement
  • Complaint resolution
  • Employee training
  • Program development
  • Quality control
  • Coaching and mentoring
  • Human resources management
  • Resource allocation
  • Employee engagement
  • Relationship building

Certification

  • TTEC Talent Trainer 101, 2020
  • TTEC Talent Nesting 101, 2020
  • TTEC Talent Virtual Training 101, 2020
  • TTEC Talent Build Supercharged, 2020

Professional Development

Effective Verbal and Written Communication, Active Listening, Public Speaking and Presentations, Nonverbal Communication, Cross-Cultural Communication, Team Motivation & Feedback, Conflict Resolution, Temporary Team Leadership & QA Oversight, Relationship Building Across Departments, Cross-Functional Project Involvement, Performance Gap Analysis, KPI Tracking and Continuous Improvement

Timeline

EdTech Team Lead

First Source
04.2024 - Current

EdTech Trainer - Team Lead

First Source
07.2023 - 04.2024

Learning Development Trainer

TTEC
06.2019 - 04.2023

Insurance Verification Specialist

Healthcare Support Staffing
12.2017 - 08.2018

Employee Benefits Administrator / Trainer

Hewitt / Aon / Alight
02.2002 - 09.2017

High School Diploma -

Oviedo High School

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