Trisha Shaver
Benjamin,TX
Summary
Versatile and results-oriented professional with a track record of streamlining operations and enhancing customer satisfaction at Knox County Hospital District. Excelled in office administration and data entry, significantly improving patient record handling efficiency. Demonstrated exceptional customer service and confidentiality handling, ensuring a positive and professional environment.
Overview
9
9
years of professional experience
Work History
Business Office Clerk
Knox County Hospital District
03.2023 - Current
- Answering phones and reducing calls.
- Processing patients medical records
- Oversaw reception duties such as welcoming visitors and patients.
- Holding incoming and out going mail.
- Checking patients for outpatient services, such as Xrays, Lab and treatment room service.
- Checking patients insurance eligible and deductible.
- Processing payment for hospital and two clinics.
Key Holder
Dollar General
10.2022 - 03.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Receptionist
Knox City-O'Brien CISD
08.2016 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with student's, and updated student's records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Associate Degree -
American School of Business
Wichita Falls, TX05.2000
Diploma -
Munday High School
Munday, TX08.1992
Skills
- Scheduling appointments
- Filing systems
- Data entry proficiency
- Confidentiality handling
- Document management
- Positive attitude
- Customer service
- Office administration
- Data entry
- Medical terminology
- Scheduling
- Front office management
- Payment processing
- Mail handling
- Data analysis
Timeline
Business Office Clerk
Knox County Hospital District
03.2023 - Current
Key Holder
Dollar General
10.2022 - 03.2023
Receptionist
Knox City-O'Brien CISD
08.2016 - 10.2022
Associate Degree -
American School of Business
Diploma -
Munday High School
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