Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Trisha Surprenant

Dannemora,NY

Summary

Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 14 years of experience in the banking/finance Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and accuracy. Maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willing to learn.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Compliance/BSA Officer/Branch Manager II

Dannemora Federal Credit Union
09.2014 - Current
  • Create Training for staff on compliance related issues and policy changes.
  • Effectively communicate with and evaluate customer needs for services offered while delivering strong customer service to ensure their needs.
  • Reviews, assesses, develops, revise, and ensures the adequacy of programs, policies, and procedures designed to safeguard financial institutions assets and maintain regulatory compliance. Policies and procedures are appropriately disseminated.
  • Implement business intelligence solutions to increase operational efficiency that follow laws and regulations.
  • Perform, review, monitor internal audits of financial and departmental operations, developing risk assessments, evaluating controls and conducting process walkthroughs for compliance with documented processes.
  • Implement improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices, programs, services and procedures.
  • Works effectively in fast-paced environments.
  • Learns and adapts quickly to new technology and software applications.
  • Applies effective time management techniques to meet urgent deadlines.
  • Directly supervise 4 employees and oversee compliance for all departments consisting of approximately 50 employees.
  • Exercise leadership capabilities by successfully motivating and inspiring others.

Assistant Branch Manager

Glens Falls National B
05.2009 - 09.2014
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Conducted branch audits such as cash counts, document accuracy, etc.
  • Opened accounts and accepted loan applications. Followed up with customers.

Education

B.S. - Economics

State University of SUNY Plattsburgh
05.2010

Skills

  • Customer Service Focused
  • Excellent Communication
  • Team Leadership
  • Detail Oriented
  • Multitasking Abilities
  • Quick Learner
  • Works effectively in fast-paced environments
  • Time Management
  • Problem-Solving
  • Organizational Skills
  • Quality Assurance
  • Analytical and Critical Thinking

Certification

CUCE - Compliance Certification

BSA - Bank Secrecy Act Certification

Notary

Medallion Stamp

References

Kimberly Davis- Clinton County Treasurer. 518-536-0934


Lisa Mesec - Marketing Professional, Commercial Product Marketing and Communications at MVP Health (previous co-worker) 518-578-6316


Tina Favreau - Senior Loan Officer (previous Supervisor) 518-593-5519

Timeline

Compliance/BSA Officer/Branch Manager II

Dannemora Federal Credit Union
09.2014 - Current

Assistant Branch Manager

Glens Falls National B
05.2009 - 09.2014

B.S. - Economics

State University of SUNY Plattsburgh

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Trisha Surprenant