Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trisha Swanson

Pine City,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

In Court Associate

State Of Minnesota
01.2021 - Current
  • Developed and implemented QRG for courtroom technology.
  • Trained 5 new ICAs and shared resources collected and created throughout career as ICA. Offered assistance to leadership when ICA lead-worker was out on paternity leave. Received SPOT award in 2022 and 2023.
  • Proficient in multiple computer software and hardware applications; interest in and ability to acquire skills in new technology and computer programs.
  • Experience coordinating calendar activities and scheduling proceedings.
  • Experience working in courtroom setting, preparing court orders and court forms in accordance with rules of court, statutes, legal policies, and rules.
  • Provided assistance to attorneys and court personnel in courtroom.
  • Responded to in-person, written, and telephone requests for information from general public, attorneys and other involved parties.
  • Created procedure for submitting exhibits and trained coworkers how to use it.
  • Accepted and completed MJP Pilot ambassador program.
  • Accepted and completed Merging Minds Mentor program.
  • Accepted and completed Development in Action program.
  • Organized and developed several QRG documents for ICAs for quick reference while in court.
  • Joined PICK unification committee to promote unification and oneCourt vision.

Court Operations Associate

State of Minnesota
01.2019 - 01.2021
  • Determine proper routing of filings and complaints
  • Assist attorneys, Judges, partner agencies, and customers in person and over the phone with criminal matters.
  • Take payments via phone and at front counter and balance own cash drawer.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Built relationships with external stakeholders to establish seamless operations.
  • Developed notice of remote hearing before MNCIS had a form.
  • Adapted to zoom court and new courtroom technology.
  • Expert in criminal case processing.

Contribution Support Technician

State Of Minnesota
03.2017 - 01.2019
  • Ability to understand and explain, policies, and procedures to public.
  • Troubleshoot and diagnosed problems to accurately resolve wide range of technical issues with website and enrollment process.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Responded to telephone, email and in-person inquiries regarding enrollment process and navigating website.
  • Analysis and corrected errors in enrollment forms to maintain accuracy.

Cook Coordinator

State of Minnesota
03.2013 - 01.2017
  • Coordinate and prioritize duties in fast-paced environment.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Ordered and restocked inventory to maintain optimal kitchen efficiency.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Managed kitchen budget for supplies to consistently meeting targets.
  • Developed organized binder of recipes and procedures for kitchen staff.
  • Completed training to acquire Sysco food manager certificate and serve safe certificate. As well as completed all DHS trainings.

Manager

Taher Catering
08.2011 - 05.2013
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Collaborated with other departments to coordinate special events, executing smooth operations.
  • Research and implement strategies to improve service.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and promoted positive feedback and engagement.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Promoted from student worker to permanent kitchen manager.
  • Assisted in creation of campus cafe.

Education

Associate of Science - Criminal Justice

North Hennepin Community College
Minneapolis, MN
2023

Skills

  • Team Collaboration
  • Effective Communication
  • Business Processes and Procedures
  • Time Management
  • Managing Multiple Tasks
  • Scheduling and Coordinating
  • Managing Files and Records
  • Complex Problem-Solving
  • Employee Training
  • Task Prioritization
  • Active Listening
  • Learning Programs

Certification

  • Certified Electronic Court Reporter, The Supreme Court of Minnesota State Court Administration
  • Development in Action, MJB Leadership program
  • Certified Electronic Recording Equipment Operator, The Supreme Court of Minnesota State Court Administration

Timeline

In Court Associate

State Of Minnesota
01.2021 - Current

Court Operations Associate

State of Minnesota
01.2019 - 01.2021

Contribution Support Technician

State Of Minnesota
03.2017 - 01.2019

Cook Coordinator

State of Minnesota
03.2013 - 01.2017

Manager

Taher Catering
08.2011 - 05.2013

Associate of Science - Criminal Justice

North Hennepin Community College

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Trisha Swanson