Trisha Terry
Felicity
Summary
I am a hard-working and dedicated employee. I take my work very seriously and hope to find a job that I can turn into my career.
I am a customer service professional with track record of reliability, while consistently enhancing customer satisfaction and loyalty. I am known for my willingness to always learn and strive to improve myself. I effectively resolve issues and use a team-oriented approach. I am highly adaptable, ensuring smooth operations and consistently meeting client needs with strong communication and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Medical Scheduling Coordinator
Advanced Spine and Pain Management
12.2021 - Current
- Scheduling appointments for Five different Doctor's.
- Collecting payments, calling pharmacist to approve prescriptions, sending emails, calling hospitals to collect orders.
- Editing charts.
- And Medical Billing.
Patient Access Representative
Clermont Mercy Hospital
06.2018 - 12.2021
- Working with epic, scheduling patients for appointments, checking insurance.
- Taking care of medical Bill's.
- Getting patients checked in for there appointments and medical billing.
Teachers aide
Clermont County Educational Service Center
08.2016 - 06.2018
- Taking care of children with developmental needs.
Sabatical
Self
06.2007 - 08.2016
Needed to take sabbatical to provide care for my child that was diagnosed with a serious health condition as well as the passing away of my husband.
Bank Teller
Bethel Building and Loan
12.2000 - 06.2007
- I processed new loans, opened new accounts, and was a customer service representative.
- There was a lot of cash handling and customer relationships.
Office Manager
Spencer Custom Homes
06.1996 - 10.2000
- Office manager, scheduled all there appointments, did all there payroll, and was in charge of all there business accounts.
Education
High School Diploma -
Bethel-Tate High School
Bethel, Ohio05-1995
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
- Critical thinking
- Scheduling proficiency
- Customer relationship management
- Effective multitasking
- Skilled in Microsoft TEAMS, Outlook, Microsoft Office
- Customer service and support
- Documentation and reporting
- Calendar coordination
- Documentation skills
- Calendar management
- Quality assurance
- Administrative support
- Customer relations
- Phone and email etiquette
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Scheduling Coordinator
Advanced Spine and Pain Management
12.2021 - Current
Patient Access Representative
Clermont Mercy Hospital
06.2018 - 12.2021
Teachers aide
Clermont County Educational Service Center
08.2016 - 06.2018
Sabatical
Self
06.2007 - 08.2016
Bank Teller
Bethel Building and Loan
12.2000 - 06.2007
Office Manager
Spencer Custom Homes
06.1996 - 10.2000
High School Diploma -
Bethel-Tate High School
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