Trisha Thames
University Park,Il
Summary
Experienced with operational logistics and administrative support. Utilizes organizational skills to ensure smooth daily operations. Knowledge of data management, effective communication, and team collaboration to drive successful outcomes.
Knowledgeable Operations Clerk with robust background in streamlining operations and administrative tasks. Demonstrated ability to enhance process efficiency and support daily operations effectively. Proven track record in utilizing organizational and communication skills to achieve team objectives.
Overview
18
18
years of professional experience
Work History
Operations Clerk
NDCP
01.2022 - Current
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Ensured accuracy of financial transactions by meticulously reviewing documentation and verifying data entries.
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
Picker Packer
Amaxon
02.2016 - Current
- Recorded pulled items with high accuracy, including product serial numbers and quantities
- Avoided errors by accurately reading work tickets and pulling merchandise
- Received incoming packages and inspected for defects or damage
- Kept material handling equipment in good working order through regular inspections and basic upkeep
- Received, sorted, and stored incoming inventory in correct bin locations
- Supported aggressive shipping and receiving goals during busy seasons
- Maintained warehouse cleanliness by sweeping, mopping, and collecting trash
- Prevented injuries through strict compliance with safety and equipment requirements
- Avoided delays, worked quickly, and minimized mistakes on pulls and packaging
- Marked materials with identifying information to reduce errors
- Prepared orders with adequate packing materials to support safe transport
Front Desk Receptionist/Manager
Best Western
04.2013 - 08.2016
- Remained calm, resourceful, and proactive while managing any and all issues that may arise
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Greeted, assisted, and directed visitors in a pleasant and professional manner
- Kept office appearance and front desk clean and orderly
- Ordered, received, and restocked supplies for office team
- Collected payments for services and updated accounts to reflect new balances
- Gathered and verified payment and contact information from guests
- Took on additional administrative tasks and clerical support
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules
- Supported customers with prompt answers and personalized support
- Maintained well-organized physical and digital records
- Greeted people upon arrival and provided directions to specific destinations
- Boosted office efficiency, delivering first-rate administrative support to all staff
Relocation Coordinator
E&R Towing
11.2009 - 02.2013
- Kept exporters, consignees, and insurers well-informed about shipments with regular notifications
- Optimized shipping routes around type of goods and desired transit times
- Produced accurate quotes by correctly calculating weight and volume of goods
- Helped protect goods by checking each package for proper padding and labeling
- Controlled client expectations with correct shipping timelines and information about relevant regulations
- Minimized cost to shippers by consolidating loads heading to common destinations
- Completed shipments with customs-compliant documentation, including bills of lading and certificates of origin
- Informed clients of shipping options, timelines, and regulations affecting shipments
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
Alzeimers coordinator
Glenshire Nursing Home
01.2007 - 03.2009
- Reached out to involved parties through email or telephone to collect needed information
- Interacted, communicated, and negotiated successfully with people of diverse backgrounds involved in day-to-day [Type] operations
- Motivated employees to continuously grow knowledge and enhance abilities
- Improved staff performance through continuous monitoring and training updates
- Covered daily office workloads through effective staffing and resource coordination
- Resolved customer complaints and answered customers' questions regarding policies and procedures
- Developed and enhanced policies covering administrative processes
Education
High Diploma -
Watsonville High
Watsonville, Ca02.2013
Skills
- Warehouse operations
- Microsoft office
- Operational excellence
- Scheduling appointments
- Filing systems
- Maintaining records
- Efficiency optimization
- Client relations
- Materials management
- Schedule management
- Documentation processing
- Inventory tracking
- Transportation management
Timeline
Operations Clerk
NDCP
01.2022 - Current
Picker Packer
Amaxon
02.2016 - Current
Front Desk Receptionist/Manager
Best Western
04.2013 - 08.2016
Relocation Coordinator
E&R Towing
11.2009 - 02.2013
Alzeimers coordinator
Glenshire Nursing Home
01.2007 - 03.2009
High Diploma -
Watsonville High
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