Summary

Overview

Work History

Education

Skills

Languages

References

Timeline

Trisha Tran

Springfield,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1

1

year of professional experience

Work History

Nail Salon Receptionist

Mon Cheri Nails & Spa

Springfield, Virginia

03.2021 - 08.2022

Greeted customers, answered phone calls and responded to emails in a timely manner.
Assisted stylists with client check-in and check-out procedures when needed.
Resolved customer complaints in a professional manner.
Created daily reports on sales figures, appointment bookings and customer feedback.
Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
Provided guidance to new employees regarding reception duties.
Scheduled appointments and maintained and updated appointment calendars.
Responsible for opening and closing the reception area each day according to set guidelines.

Education

High School Diploma -

Annandale High School

Annandale, VA

06-2022

Bachelor of Science - Biology

Virginia Commonwealth University

Richmond, VA

Skills

Complaint resolution
Financial Transactions
Phone Etiquette

Appointment Scheduling
Strong Organization
Customer Service

Languages

Vietnamese

Limited

References

References available upon request.

Timeline

Nail Salon Receptionist

Mon Cheri Nails & Spa

03.2021 - 08.2022

High School Diploma -

Annandale High School

Bachelor of Science - Biology

Virginia Commonwealth University